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Prakhar Kamal

@prakharkamal

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Customer Success Manager with expertise in B2B SaaS growth strategies.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a Customer Success and B2B Growth Leader with over 9 years of experience driving client retention, revenue expansion, and go-to-market strategies across global markets including EMEA, APAC, and North America. My proven expertise in managing the full customer lifecycle and optimizing ad campaigns has consistently led to exceeding KPIs and enhancing client satisfaction.

In my recent role as a Client Solutions Manager at LinkedIn, I successfully managed the post-sales client lifecycle for enterprise accounts, achieving a remarkable 110% increase in Annual Contract Value (ACV). My data-driven approach to campaign optimization resulted in a 25% boost in ROI, while my strategic analysis identified upsell opportunities that secured an additional $1M in ad spend. I thrive on collaborating with cross-functional teams to deliver scalable B2B SaaS solutions that align with customer objectives, significantly increasing client retention by 30%.

Throughout my career, I have been recognized for my strategic problem-solving abilities and my capacity to engage with executive stakeholders. My dedication to driving customer success is reflected in my achievements, including the Salesforce Best SDR Award for exceeding pipeline goals and the LinkedIn High 5 Award for managing the highest number of active spending accounts across India. I am passionate about leveraging my skills to foster long-term partnerships and drive business growth.

Experience

Work history, roles, and key accomplishments

Client Solutions Manager

Sep 2021 - Oct 2024 (3 years 1 month)

Managed full post-sales client lifecycle across enterprise accounts, delivering a 110% increase in ACV through tailored LinkedIn Marketing Solutions. Executed data-driven campaign optimization strategies including A/B testing, audience segmentation, and budget reallocation, boosting ROI by 25%.

B2B SaaS Customer Lifecycle Management Campaign Optimization A B Testing Market Segmentation Upselling ROI Analysis

Success Guide

Salesforce

Apr 2021 - Sep 2021 (5 months)

Led over 20 virtual Customer Success programs increasing customer engagement by 45%. Delivered tailored best practices and platform training, driving feature adoption up by 13% among enterprise clients.

Customer Success Customer Engagement Upselling

Customer Success Manager (EMEA)

Zscaler

Nov 2019 - Apr 2021 (1 year 5 months)

Spearheaded customer adoption initiatives, leveraging onboarding programs and training workshops, surpassing adoption quotas by 150% in the EMEA region. Collaborated with product, engineering, and sales teams, improving customer retention by 37% through personalized security solutions.

Onboarding Training Customer Retention Salesforce CRM

Marketing Intern

BCN Drone Center

Feb 2018 - Jul 2018 (5 months)

Created a structured marketing plan from market research to execution, defining brand positioning and strategy. Developed and executed over 50 email marketing campaigns, driving 30% more course sales through targeted segmentation.

Marketing Planning Market Research Positioning Email Marketing Segmentation Online Engagement

Sales Development Representative

Salesforce

Jul 2015 - Apr 2017 (1 year 9 months)

Consistently achieved 132% of quota, leveraging targeted outreach, account-based selling, and consultative sales techniques. Built and maintained a qualified sales pipeline worth $2.5M per year, converting 20%+ of leads into closed deals, generating $500K in annual revenue.

Sales Development Account Based Selling Consultative Sales Sales Pipeline Management Lead Conversion Sales Training Mentoring

Inside Sales Executive

Atos Syntel

Dec 2012 - Apr 2015 (2 years 4 months)

Managed over 250 leads, achieving an 80%+ success rate where RFPs were received, significantly contributing to the sales pipeline. Identified and nurtured a high-value lead, securing a $10M ACV deal, directly impacting company revenue growth.

Lead Management Sales Pipeline Account Management Decision Maker Identification

Email Marketing Executive

Indiamart Intermesh

Mar 2012 - Sep 2012 (6 months)

Optimized email marketing campaigns, increasing CTR by 5% and driving a 12% revenue growth. Implemented segmentation and targeted email campaigns, expanding the subscriber list by 80% and improving engagement rates.

Email Marketing Revenue Segmentation Email Campaigns Subscriber List Expansion Email Automation

Education

Degrees, certifications, and relevant coursework

EADA Business School & Universitat de Vic

Master's, International Marketing

Specialized in B2B marketing, brand strategy, and global expansion frameworks. Gained expertise in developing and executing international marketing initiatives.

Pepperdine Graziado University

Master's, Marketing

Focused on B2B marketing, competitive positioning, and data-driven brand strategies. Developed skills in analyzing market trends and formulating strategic responses.