Open to opportunities

Syed Irshaad

@syedirshaad

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Customer Success Account Manager focused on client relationship management.

India

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What I'm looking for

I am looking for a role that fosters collaboration and allows me to drive customer success while contributing to company growth.

I am a customer-focused and results-driven professional with extensive experience in client relationship management and strategic account success. Currently, I serve as a Customer Success Account Manager at Freshworks, where I manage a portfolio of over 150 accounts, driving retention and expansion. My efforts have resulted in a 10% net revenue growth in the first two quarters of the year. I collaborate closely with product, onboarding, and support teams to resolve customer issues, achieving a customer satisfaction score of 95%.

Previously, I worked as a Business Development Executive at Jaro, where I drove a 30% growth in new business acquisition while maintaining a 95% retention rate across existing clients. My ability to identify customer needs and deliver tailored solutions has consistently contributed to long-term engagement and revenue growth. I have been recognized for my performance, receiving accolades for being a top revenue contributor in multiple quarters.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Account Manager

Current

Freshworks

Aug 2024 - Present (1 year)

Managed a portfolio of 150+ accounts, driving retention and expansion, resulting in 10% net revenue growth in Q1 and Q2. Collaborated with product, onboarding, and support teams to resolve customer issues and improve satisfaction (CSAT 95%).

Client Relationship Management Account Expansion Customer Retention Strategic Planning Cross Functional Collaboration Customer Success Platforms Data Analysis Communication Problem Solving

Business Development Executive

Jaro

Apr 2023 - Jun 2024 (1 year 2 months)

Drove 30% growth in new business acquisition and maintained 95% retention across existing clients. Worked cross-functionally with marketing to develop targeted lead generation campaigns, improving conversion by 20%.

Business Development Lead Generation Customer Retention Sales Strategy Negotiation Market Research CRM Software Communication Data Analysis

Account Executive

Zebronics

Dec 2022 - Mar 2023 (3 months)

Boosted recurring revenue by 30% in the gaming category through product gap analysis and targeted promotions. Partnered with retail teams to optimize inventory and increase monthly order volume.

Account Management Revenue Sales Strategy Market Analysis Negotiation Communication Data Analysis

Customer Success Executive

Lateshipment

Jun 2022 - Nov 2022 (5 months)

Conducted regular health checks with clients to identify potential issues early and address them proactively, reducing churn rate. Identified upsell and cross-sell opportunities within existing accounts, increasing account expansion revenue.

Customer Success Upselling Cross Selling Account Expansion Customer Relationship Management Problem Solving Communication Data Analysis

Education

Degrees, certifications, and relevant coursework

MEASI Institute of Management

MBA, Marketing & Management

2020 - 2022

Activities and societies: Lead Speaker at Union Budget 2021, Coordinator for Entrepreneurial Program Americas

Completed a Master of Business Administration with a focus on Marketing and Management. Served as a Lead Speaker at the Union Budget 2021 and coordinated the Entrepreneurial Program Americas.