Open to opportunities

Maisha Popoola

@maishapopoola

Message

Strategic Operations Leader with 10+ years of experience optimizing ops.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my operational expertise to drive growth and enhance customer experiences.

I am a Strategic Operations Leader with over 10 years of experience in optimizing operations for SaaS, E-Commerce, and Non-Profit organizations. My expertise lies in strategic planning, process improvement frameworks, and data-driven decision-making. Currently, I work as a Client Operations Associate at JustFund, where I drive revenue growth initiatives and enhance operational efficiency through strategic data analysis and CRM infrastructure improvements.

Previously, I served as an Operations Manager at Shoppable, where I led cross-functional teams to manage client portfolios, generating over $5M in annual revenue. My focus on data-driven business operations strategies has enabled me to track success metrics and optimize processes that directly impact revenue generation and client success. I am passionate about leveraging technology to improve service delivery and customer onboarding, ensuring that organizations can achieve their operational goals effectively.

Experience

Work history, roles, and key accomplishments

Current

Client Revenue Operations Operations Manager

Current

JustFund

Apr 2023 - Present (2 years 2 months)

Drove revenue growth initiatives by identifying and implementing strategic internal and external process optimizations based on OKR/KPI analysis, directly supporting improved service delivery and customer onboarding. Engineered and deployed CRM infrastructure improvements within product management and customer success platforms, including process mapping and workflow automation, resulting in enhan

Revenue Operations Customer Success Operations Data Analytics CRM Workflow Automation KPI Analysis HubSpot Salesforce

Director of Operations

Shoppable

Oct 2021 - Apr 2023 (1 year 6 months)

Led cross-functional support and success teams to manage client portfolios and product end users, generating over $5M in annual revenue. Managed revenue operations for key CPG client marketing initiatives, exceeding $1M in recurring annual revenue through strategic data analysis and reporting.

Revenue Operations Data Analysis Looker Studio HubSpot Affiliate Marketing Portfolio Management

Operations Manager

Leadership Newark

Aug 2019 - Oct 2021 (2 years 2 months)

Managed and maintained two CRM donor and constituent databases encompassing over 20,000 contacts, ensuring data integrity and enabling targeted communication strategies. Oversaw strategic and operational initiatives, including large-scale event planning and the implementation of virtual platforms for the organization's first digital public policy summit.

CRM Management Data Integrity Event Planning Stakeholder Engagement Little Green Light Constant Contact

Strategic Operations Manager

HelloFresh

Oct 2016 - Sep 2019 (2 years 11 months)

Led strategic process and project redesign for customer care operations, leveraging Lean Six Sigma principles to drive efficiency and improve customer experience. Oversaw B2B key accounts, including two national non-profit organizations, exceeding $500K in annual revenue.

Six Sigma Process Improvement Customer Retention Business Intelligence Customer Operations

Operations Assistant

Uncommon Schools

Apr 2015 - Mar 2017 (1 year 11 months)

Provided operational support across 5 school campuses, streamlining clerical tasks under the Director of Operations, contributing to strategic initiatives. Managed critical student attendance data for over 5,000 student records, ensuring accuracy and efficiency crucial for operational planning.

Support Operations Data Management Accounts Receivable Accounts Payable Compliance

Education

Degrees, certifications, and relevant coursework

Rutgers University

Entrepreneurial Scholarship, Global Entrepreneurship Program

Participated in the Mielle Organics Global Entrepreneurship Program, focusing on entrepreneurial studies and global business initiatives.

Thomas Edison State University

Organizational Leadership, Organizational Leadership

Pursued studies in Organizational Leadership, developing skills in strategic planning, team management, and operational efficiency.

University of Illinois Urbana-Champaign

Certiﬁcation, Operations Management Strategy & Quality for the Digital Age

Completed a certification in Operations Management Strategy & Quality for the Digital Age, gaining expertise in modern operational strategies and quality control.