Megan Squires
@megansquires
Results-driven Customer Success and Operations Manager
What I'm looking for
As a seasoned Customer Success and Operations Manager with over 14 years of experience in the Fintech and IT industries, I have developed a strong expertise in sales enablement strategies, improving sales team productivity, and optimizing sales processes. With a proven track record of driving revenue growth and enhancing sales effectiveness, I am confident in my ability to leverage data-driven insights and sales enablement tools to achieve strategic goals.
Throughout my career, I have demonstrated a strong ability to create impactful training materials, foster collaboration, and connect people and processes to drive results. My experience in business development, operations management, and financial oversight has equipped me with the skills to contribute to the success of a dynamic organization.
I am a results-driven professional with a strong passion for sales enablement, strategic planning, and operational management. I am excited to leverage my skills to drive growth and success in a new role.
Experience
Work history, roles, and key accomplishments
Owner / Operations Manager
OverKill UTV
Aug 2022 - Present (4 years 2 months)
Led business development and strategy, achieving 25% revenue growth and market expansion. Streamlined operations, reducing costs by 15%, and managed financial planning for sustainable growth.
Directed a team managing a $20-25 million revenue portfolio, focusing on sales strategy and customer success. Developed initiatives that achieved a 97% client retention rate.
Managed high-value accounts, exceeding quota targets through upselling and fostering long-term relationships. Improved client satisfaction scores by 21% through proactive engagement.
Managed executive calendars and supported strategic initiatives. Assisted in project management and business process improvements, enhancing operational efficiency.
Executive Assistant to CEO
Soccour Solutions
Sep 2010 - May 2016 (5 years 8 months)
Served as a liaison for the CEO, managing vendor relations and strategic partnerships. Led event planning and document management for executive review.
Education
Degrees, certifications, and relevant coursework
Megan hasn't added their education
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Tech stack
Software and tools used professionally
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