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@megansquires
Results-driven Customer Success and Operations Manager
As a seasoned Customer Success and Operations Manager with over 14 years of experience in the Fintech and IT industries, I have developed a strong expertise in sales enablement strategies, improving sales team productivity, and optimizing sales processes. With a proven track record of driving revenue growth and enhancing sales effectiveness, I am confident in my ability to leverage data-driven insights and sales enablement tools to achieve strategic goals.
Throughout my career, I have demonstrated a strong ability to create impactful training materials, foster collaboration, and connect people and processes to drive results. My experience in business development, operations management, and financial oversight has equipped me with the skills to contribute to the success of a dynamic organization.
I am a results-driven professional with a strong passion for sales enablement, strategic planning, and operational management. I am excited to leverage my skills to drive growth and success in a new role.
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Work history, roles, and key accomplishments
OverKill UTV
Aug 2022 - Present (3 years 3 months)
Led business development and strategy, achieving 25% revenue growth and market expansion. Streamlined operations, reducing costs by 15%, and managed financial planning for sustainable growth.
Green Dot Corporation
Jan 2022 - Jul 2022 (6 months)
Directed a team managing a $20-25 million revenue portfolio, focusing on sales strategy and customer success. Developed initiatives that achieved a 97% client retention rate.
Green Dot Corporation
Mar 2019 - Jan 2022 (2 years 10 months)
Managed high-value accounts, exceeding quota targets through upselling and fostering long-term relationships. Improved client satisfaction scores by 21% through proactive engagement.
Green Dot Corporation
Feb 2017 - Mar 2019 (2 years 1 month)
Managed executive calendars and supported strategic initiatives. Assisted in project management and business process improvements, enhancing operational efficiency.
Soccour Solutions
Sep 2010 - May 2016 (5 years 8 months)
Served as a liaison for the CEO, managing vendor relations and strategic partnerships. Led event planning and document management for executive review.
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