Open to opportunities

Fernando Santisteban

@fernandosantisteban

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Dynamic operations leader with 10+ years of driving efficiency.

United States

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What I'm looking for

I seek a role that values operational efficiency and team collaboration.

I am a dynamic and results-driven Operations Leader with over 10 years of experience in enhancing operational efficiency and leading high-performing teams. My career has been marked by a proven track record of achieving significant improvements, including a 20% increase in sales efficiency and a 15% enhancement in inventory accuracy. I excel in utilizing data-driven decision-making and process optimization to deliver measurable results that contribute to sustainable revenue growth.

Throughout my professional journey, I have successfully implemented strategies that maximize productivity and profitability while ensuring customer satisfaction. My expertise in Customer Relationship Management (CRM) and performance metrics has allowed me to streamline workflows and reduce operational costs effectively. I am passionate about fostering a collaborative work environment and driving continuous improvement initiatives that enhance organizational effectiveness.

Experience

Work history, roles, and key accomplishments

Department Manager

Citarella Gourmet Market - West Village

Nov 2018 - Sep 2024 (5 years 10 months)

Led a team of 25 employees, achieving a 20% increase in sales and a 15% improvement in inventory accuracy through strategic sales operations and stock control. Standardized workﬂows and implemented communication tools (e.g., Slack, Microsoft Teams), improving cross-team collaboration and reducing delivery times by 15%.

Sales Operations Inventory Management Stock Control Microsoft Teams Slack

Club Manager

New York Sports Club (NYSC)

Feb 2015 - Jun 2018 (3 years 4 months)

Revamped and streamlined the hiring process by implementing targeted recruitment strategies and enhancing onboarding procedures, resulting in a 20% reduction in employee turnover within the ﬁrst year and a noticeable boost in team morale and engagement. Analyzed customer feedback to identify pain points, increasing customer satisfaction scores by 15% through targeted service improvements.

Recruitment Onboarding Employee Retention Customer Satisfaction Marketing Campaigns

T-

Lead Customer Service Representative

T-Mobile

Apr 2012 - Oct 2015 (3 years 6 months)

Analyzed client feedback, increasing retention by 15% and enhancing service delivery through proactive problem-solving. Analyzed and leveraged CRM data to identify bottlenecks and optimize response workﬂows, reducing customer inquiry response times by 20% and signiﬁcantly enhancing overall customer satisfaction and service eﬃciency.

Workflow Optimization Customer Service Performance Metrics