Open to opportunities

Shawn Randolph Jr

@shawnrandolphjr

Message

Operations and systems professional optimizing workflows, CRM, and execution for growth.

United States

Message

What I'm looking for

I seek an operations role where I can build scalable processes, implement CRM and KPI systems, drive cross-functional execution, and deliver measurable efficiency and customer outcomes.

I am an operations and systems-focused professional with experience optimizing workflows, implementing CRM systems, and improving operational efficiency through KPI tracking, process improvement, and structured documentation.

I have supported SaaS, logistics, and service-based environments, leading implementation and execution for acquisitions, customer onboarding, payroll setup, and sales operations. I prioritize operational visibility and consistent cross-functional handoffs.

My achievements include building scalable workflows, CRM tracking systems, SOPs, and KPI reporting that improved process efficiency and stakeholder alignment. I have owned employee lifecycle processes and managed portfolios of 100+ SMB accounts to improve retention and satisfaction.

I bring strong project execution, data-driven decision making, and clear communication to roles focused on business operations, revenue operations, and customer success. I seek to drive measurable process improvements and reliable operational outcomes.

Experience

Work history, roles, and key accomplishments

Operations and Implementation Associate

Randolph Acquisitions LLC

Jun 2024 - Jan 2026 (1 year 7 months)

Led operations and implementation for acquisition and consulting initiatives by building scalable workflows, CRM tracking systems, SOPs, and KPI reporting, improving process efficiency and cross-functional execution across multiple workstreams.

Operations Management CRM KPIs Process Improvement Data Entry

Implementation Support Specialist

Housecall Pro

Dec 2024 - Jun 2025 (6 months)

Supported end-to-end payroll onboarding and implementation for SMB customers by configuring compliant payroll systems for W-2 employees and 1099 contractors, improving operational accuracy and customer satisfaction.

Payroll Implementation & Compliance Onboarding CRM Process Optimization Customer Experience

Customer Success Advisor

Housecall Pro

Jul 2024 - Dec 2024 (5 months)

Managed onboarding and adoption for a portfolio of 100+ SMB accounts, leveraging data analysis and process optimization to improve engagement, retention, and platform usage.

Customer Success Onboarding Adoption Data Analysis Process Improvement Account Management CRM Retention

Sales Development Representative

Housecall Pro

Dec 2023 - Dec 2024 (1 year)

Executed outbound prospecting and lead qualification while maintaining CRM data integrity and improving pipeline accuracy to support reliable forecasting and revenue flow.

Outbound Prospecting Lead Qualification CRM Management Pipeline Reporting Data Hygiene Sales Operations Forecasting

Sales Operations Coordinator

DealerOn

Aug 2023 - Nov 2023 (3 months)

Supported sales operations and pipeline execution by maintaining CRM data integrity, coordinating cross-functional communication, and optimizing lead qualification workflows to improve handoff consistency.

Sales Operations Data Integrity Pipeline Management Lead Qualification Cross Functional Communication Process Optimization Reporting

Account Executive

TQL

Nov 2022 - Jul 2023 (8 months)

Managed daily logistics operations and account execution for 50+ client accounts, coordinating freight movement, carrier communication, and transaction workflows to improve service performance and account growth.

Logistics Operations Account Management Logistics Coordination Carrier Transaction Processing Client Communication Scheduling

Acquisition Project Coordinator

Legacy Home Development

Apr 2020 - Oct 2022 (2 years 6 months)

Managed end-to-end real estate acquisition operations by coordinating stakeholders, tracking timelines and budgets, maintaining CRM pipelines, and ensuring compliant deal execution through close.

Project Coordination CRM Management Budgeting Process Improvement