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@luisaviles
Results-driven operations professional with expertise in process optimization.
United StatesI am a results-driven professional with six years of experience excelling in operations, process optimization, and client satisfaction. My background includes managing cross-functional teams and standardizing SOPs, particularly in high-volume customer service environments. I have a proven track record of resolving technical issues and coordinating stakeholders to drive projects to completion.
In my previous roles, I have successfully implemented CRM systems like ZOHO Desk and developed scalable customer databases. My expertise in data analysis, project management, and employee communication has allowed me to lead teams effectively, ensuring professional and empathetic customer interactions. I thrive under pressure and am poised to excel in Operations Manager or Project Manager roles.
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Work history, roles, and key accomplishments
LTC Technologies
Jun 2021 - Apr 2023 (1 year 10 months)
Led the creation, documentation, and execution of SOPs while managing service delivery for senior living facilities. Implemented ZOHO Desk and CRM systems, enhancing customer database scalability. Ensured professional customer interactions while handling escalations and supporting HR functions.
Intouch - Windstream
Nov 2019 - Jun 2021 (1 year 7 months)
Managed an account portfolio generating over $1.1M in monthly recurring revenue. Developed training materials and streamlined onboarding processes. Oversaw metrics and quality assurance, ranking #1 for performance and bonuses for 8 months.
Sidewalk Café
Nov 2015 - Jul 2016 (8 months)
Designed floor plans for optimal customer experience and led customer service initiatives. Organized marketing events to boost sales and engagement while overseeing shift operations and developing training programs for staff.
Degrees, certifications, and relevant coursework
High School Diploma, High School Education
2021 - 2025
Held roles in Director of Operations and Operations Manager, leading the creation, documentation, and execution of SOPs. Developed and implemented ZOHO Desk, CRM systems, and a scalable customer database.
United StatesYou can contact Luis and 90k+ other talented remote workers on Himalayas.
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