I seek a role where I can drive eCommerce growth, lead and develop teams, use CRM tools, and contribute to customer-focused strategies.
Lucia Balogh Pascual
@luciabaloghpascual
Retail and account management professional driving sales, eCommerce growth, and high-performing teams.
What I'm looking for
I am a dedicated retail and account management professional with over three years of experience across in-store sales, eCommerce account management, and team leadership. I combine hands-on retail operations with data-driven marketing and CRM experience to boost traffic, conversion, and customer satisfaction.
At Tropicfeel in Barcelona, I have delivered exceptional customer service, promoted sustainable product practices, and maintained merchandising and inventory standards. Previously, as an Account Manager, I grew online retail partnerships, implemented data-driven campaigns that increased online traffic and conversions, and coordinated cross-functional teams to deliver eCommerce projects.
I have led sales teams, developed training programs that improved upselling by 20%, managed store operations and CRM systems (HubSpot & Salesforce), and consistently reached and exceeded sales targets. I bring strong communication, leadership, and retail/eCommerce expertise to roles focused on growth and great customer experience.
Experience
Work history, roles, and key accomplishments
Retail Sales Representative
Tropicfeel
Jul 2024 - Mar 2025 (8 months)
Delivered exceptional customer service, assisted customers in product selection, and communicated the brand's sustainable practices to enhance in-store experience and sales.
Account Manager / BDR
Biano
Jan 2022 - Apr 2023 (1 year 3 months)
Managed and grew relationships with online retail partners, implemented data-driven marketing campaigns that boosted online traffic and conversions, and coordinated cross-functional eCommerce projects.
Sales Team Leader
Icon c.c.
Jan 2021 - Jan 2022 (1 year)
Managed and coached a sales team of 5+, monitored performance, and created a sales training program that improved product knowledge and increased upselling by 20%.
Store Manager
Bitxigorria
Jan 2020 - Jan 2021 (1 year)
Oversaw daily store operations, staff management, stock control and promotions to drive lead growth and ensure client satisfaction.
Store Assistant
Casa Viva
Jan 2019 - Jan 2020 (1 year)
Assisted customers with product selection and purchases, processed payments, maintained inventory records, and consistently exceeded monthly sales targets.
Education
Degrees, certifications, and relevant coursework
University of the Basque Country (UPV/EHU)
Bachelor, Philosophy
2019 - 2021
Activities and societies: Alternative Studies
Completed a Bachelor degree in Philosophy at UPV/EHU, focusing on alternative studies and related coursework from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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