Looking for a job

Lucia Balogh Pascual

@luciabaloghpascual

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Retail and account management professional driving sales, eCommerce growth, and high-performing teams.

Spain

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What I'm looking for

I seek a role where I can drive eCommerce growth, lead and develop teams, use CRM tools, and contribute to customer-focused strategies.

I am a dedicated retail and account management professional with over three years of experience across in-store sales, eCommerce account management, and team leadership. I combine hands-on retail operations with data-driven marketing and CRM experience to boost traffic, conversion, and customer satisfaction.

At Tropicfeel in Barcelona, I have delivered exceptional customer service, promoted sustainable product practices, and maintained merchandising and inventory standards. Previously, as an Account Manager, I grew online retail partnerships, implemented data-driven campaigns that increased online traffic and conversions, and coordinated cross-functional teams to deliver eCommerce projects.

I have led sales teams, developed training programs that improved upselling by 20%, managed store operations and CRM systems (HubSpot & Salesforce), and consistently reached and exceeded sales targets. I bring strong communication, leadership, and retail/eCommerce expertise to roles focused on growth and great customer experience.

Experience

Work history, roles, and key accomplishments

Retail Sales Representative

Tropicfeel

Jul 2024 - Mar 2025 (8 months)

Delivered exceptional customer service, assisted customers in product selection, and communicated the brand's sustainable practices to enhance in-store experience and sales.

Customer Service Visual Merchandising Inventory Management Retail Sales Product Knowledge Merchandising POS Store Operations

Account Manager / BDR

Biano

Jan 2022 - Apr 2023 (1 year 3 months)

Managed and grew relationships with online retail partners, implemented data-driven marketing campaigns that boosted online traffic and conversions, and coordinated cross-functional eCommerce projects.

Account Management Ecommerce Client Relations Digital Marketing Campaign Analysis Sales CRM

Sales Team Leader

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Jan 2021 - Jan 2022 (1 year)

Managed and coached a sales team of 5+, monitored performance, and created a sales training program that improved product knowledge and increased upselling by 20%.

Team Management Sales Coaching B2B Sales B2C Sales Training Development Customer Care Performance Monitoring Upselling

Store Manager

Bitxigorria

Jan 2020 - Jan 2021 (1 year)

Oversaw daily store operations, staff management, stock control and promotions to drive lead growth and ensure client satisfaction.

Store Management Inventory Management Staff Training Promotion Visual Design Customer Service Operations Merchandising

Store Assistant

Casa Viva

Jan 2019 - Jan 2020 (1 year)

Assisted customers with product selection and purchases, processed payments, maintained inventory records, and consistently exceeded monthly sales targets.

Customer Service Sales Inventory Management POS Retail Operations Cash Handling