Angie Perdomo
@angieperdomo
Customer onboarding, customer success.
What I'm looking for
As a seasoned customer-oriented professional with 7 years of experience, I excel in building rapport and customer loyalty through problem-solving and creative thinking skills. My expertise lies in driving revenue growth and adding value for both the customer and the company. With a strong background in commercial and CRM management, I have honed my skills in demo scheduling, customer acquisition, and email marketing management.
Throughout my career, I have demonstrated exceptional negotiation skills, attention to detail, and adaptability in fast-paced environments. My proficiency in digital marketing, supply chain management, and time-management has enabled me to thrive in various industries. I am a strong believer in the importance of customer onboarding, training new team members, and creating commercial strategies to achieve sales goals.
I hold an MBA degree in eCommerce from the Universidad de Barcelona and a Postgraduate degree in International Business Management from Universidad EAFIT. I am fluent in Spanish and English, with advanced proficiency in both languages.
Experience
Independent Contractor
Advancing Global EDU
Feb 2023 - Jul 2023 (5 months)
Managed commercial and CRM tasks, scheduled demos, and coordinated webinars.
Customer Success Specialist
Infopáginas S.A.
Mar 2022 - Jul 2023 (1 year 4 months)
Managed customer relationships, prepared commercial proposals, and developed digital marketing strategies. Utilized CRM administration skills with Salesforce and Asana.
Business Development and eCommerce Executive
Inxeption
Mar 2021 - Nov 2021 (8 months)
Conducted US market research analysis, managed Zoho CRM, and presented eCommerce platforms to customers.
Account Development Executive
GLT Logistics
Jan 2020 - Sep 2020 (8 months)
Managed a 400+ client portfolio, administered CRM with Salesforce and Hubspot, and negotiated with transportation companies.
New Business Development
TEAM International
Apr 2017 - Sep 2018 (1 year 5 months)
Conducted US market research analysis, managed and updated HubSpot CRM, and acquired new clients through cold calling and emails.
Tech stack
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