Open to opportunities

Gabriel Marquez

@gabrielmarquez

Message

Results-driven sales professional specializing in key accounts and B2B growth.

Spain

Message

What I'm looking for

I seek a remote or hybrid role where I can own full sales cycles, manage key accounts, optimize processes with CRM and BI tools, and grow within a collaborative, customer-focused team.

I am a dynamic sales and customer-success professional with over five years' experience managing full sales cycles, key accounts, and remote business development across EMEA and North America. I have a proven track record driving consistent revenue — averaging $10,500/month in sales, maintaining monthly turnovers above $50,000, and achieving a 30% conversion rate while servicing major foodservice brands.

Skilled with Salesforce, HubSpot, Power BI and automation tools, I manage large CRM contact bases and high-volume support queues with a 97% CSAT and <24h SLA compliance. I optimize procurement, logistics, and vendor relationships, improve quoting and part-sourcing efficiency through systems like Notion, and bring a multicultural perspective gained from extensive international travel.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Fryer & Grills and Cooks & Grills

Apr 2022 - Present (3 years 6 months)

Managed procurement and vendor communication with US and Canadian foodservice equipment brands for distribution in Venezuela and Panama, reducing delivery delays by 15% and improving quoting speed and part sourcing efficiency by 25%.

Key Account Management Procurement Vendor Management Notion Logistics Coordination Invoicing Salesforce Client Relations

Customer Service Representative

WL Gore & Associates

Mar 2020 - Jun 2025 (5 years 3 months)

Managed 40+ daily EMEA and North America support tickets in Salesforce, resolving 9,000+ cases with 97% CSAT and 95% <24h SLA compliance while authoring knowledge base content to reduce complaints by 15%.

Customer Support Salesforce Ticketing Knowledge Base Writing EMEA NA Support CSAT Warranty Management SLA

Business Development Rep

La Pizarra del DT

May 2024 - May 2025 (1 year)

Generated 120+ qualified leads monthly and maintained a 30% lead-to-customer conversion rate, driving $10,500/month in average sales and closing three corporate deals within six months.

Lead Generation HubSpot Sales Automation B2B Sales CRM Outreach Partnership Development

Sales Assistant

FC Barcelona Megastore

Jan 2018 - Dec 2019 (1 year 11 months)

Served 100+ daily customers, maintained a 25% conversion rate and increased premium merchandise sales by 18% through cross-selling while reducing stock errors by 30% across 2,000+ SKUs.