Lisandro Rodriguez
@lisandrorodriguez
Experienced customer care professional with a passion for delivering exceptional service.
What I'm looking for
As a driven and motivated individual with a proven track record of providing top-notch customer service, I have honed my skills in communication, problem-solving, and teamwork. With experience in various industries, including customer care, sales, and project management, I have developed a unique ability to adapt to new environments and excel in fast-paced settings.
Throughout my career, I have consistently demonstrated my ability to deliver exceptional customer service, resolve complex issues, and contribute to the success of cross-functional teams. My proficiency in Microsoft Office and Google Docs, as well as my intermediate understanding of Excel, has enabled me to efficiently manage data and optimize processes.
I am a fast learner with excellent attention to detail and the ability to handle multiple tasks simultaneously. I am committed to assessing, developing, and implementing best practices for success, and I am eager to bring my skills and experience to a new challenge.
Experience
Work history, roles, and key accomplishments
Customer Care Representative/Client Services Specialist
Oct 2021 - Jul 2024 (2 years 9 months)
Addressed product, service, and claim inquiries via email and phone, ensuring timely resolution for customers. Conducted thorough investigations to resolve client issues, applying versatile problem-solving skills.
Efficiently analyzed and processed data related to various contracts, ensuring timely completion. Utilized Excel reports to review and validate data accuracy.
Supported customers through inbound/outbound calls and email during the entire solar project lifecycle, ensuring their satisfaction from point of sale to system activation.
Delivered exceptional customer service through effective handling of inbound phone calls and email inquiries.
Sales Agent
Viator
Jan 2014 - Aug 2014 (7 months)
Provided exceptional customer service by promptly addressing inquiries and concerns regarding various tour options.
Education
Degrees, certifications, and relevant coursework
Lisandro hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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