Open to opportunities

ravi shah

@ravishah

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Seasoned professional with 16 years of experience in customer support and operational roles

United States

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What I'm looking for

Seeking a Customer Support Associate position where I can leverage my skills and experience to deliver exceptional service and contribute to a dynamic team.

As a seasoned professional with 16 years of experience in customer support and operational roles, I have developed a strong skill set in problem-solving, time management, and leveraging technology to deliver exceptional service. My expertise in handling inquiries, resolving issues, and enhancing customer satisfaction has been demonstrated across diverse sectors including telecom and financial services.

Throughout my career, I have worked in various customer-facing roles, including front desk operations, customer support, and technical support. I have a proven track record of delivering exceptional service, resolving complex issues, and improving customer satisfaction. My strong interpersonal and communication skills have enabled me to build strong relationships with customers, colleagues, and stakeholders.

I am a results-driven professional with a strong work ethic and a passion for delivering high-quality service. I am excited to leverage my skills and experience to secure a Customer Support Associate position and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent

Current

Knights Inn

Dec 2021 - Present (3 years 5 months)

Responsible for welcoming guests, managing check-in/check-out procedures, handling reservations, and addressing guest inquiries. Ensured high levels of guest satisfaction through effective issue resolution and service delivery.

Customer Service Problem Solving Time Management Interpersonal Communication Microsoft Office Multitasking

Corporate Operations Coordinator

Verizon Wireless

Nov 2018 - Jan 2022 (3 years 2 months)

Managed inbound and outbound customer service inquiries, resolved technical issues, and handled billing discrepancies. Utilized various software tools to enhance customer satisfaction and operational efficiency.

Customer Service Technical Support Google Drive Microsoft Office Data Analysis Time Management Project Management

Customer Support Representative

Carta

Feb 2018 - Jul 2018 (5 months)

Provided professional customer support by addressing inquiries, analyzing requests, and reporting software bugs. Contributed to product enhancements through testing and feedback.

Customer Support Problem Analysis Software Testing Communication Skills Trend Analysis Documentation Bug Reporting

Financial Crimes Specialist 2

Wells Fargo

Aug 2016 - Nov 2017 (1 year 3 months)

Maintained financial security by investigating fraud cases and assessing risks. Ensured compliance with federal standards while protecting client assets.

Fraud Investigation Risk Assessment Compliance Data Analysis Problem Solving Security

Client Support Representative

Fiserv

Dec 2015 - Jul 2016 (7 months)

Handled client inquiries and provided solutions to enhance satisfaction and retention. Conducted analyses to propose effective solutions and followed up on issue resolution.

Problem Analysis Communication Skills Solutions A R Follow Up Customer Retention

Technical Support

Century Link

Aug 2015 - Dec 2015 (4 months)

Delivered solution-oriented support for customer inquiries regarding products and services. Diagnosed technical issues and managed trouble tickets effectively.

Technical Support Customer Service Troubleshooting Communication Skills Solutions Service Management

Tech Support

Joy Accounting & Co

May 2012 - Jul 2015 (3 years 2 months)

Provided exceptional customer support through various channels, managed accounts, and collaborated with teams to enhance client experiences and resolve issues.

Customer Support Account Management Communication Skills Team Collaboration Problem Solving CRM Management

Customer Service

D.J Paye

Aug 2008 - Apr 2012 (3 years 8 months)

Managed customer inquiries and orders, ensuring high-quality service and support. Resolved billing issues and maintained accurate records for efficient operations.

Customer Service Order Management Communication Skills