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Olivia Barrett

@livbarrett

“Customer support and operations professional specializing in healthcare support, claims operations, workflow coordination, and fast, accurate problem

United States

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What I'm looking for

I’m looking for a customer-support and operations role where I can handle complex inquiries, keep records accurate, and coordinate workflows in a fast-paced environment—while collaborating with a team that values clear communication and continuous process improvement.

I’m a customer-focused support professional with experience across healthcare customer support, claims and operations support, and high-volume customer coordination environments. I’m recognized for resolving customer concerns professionally, maintaining documentation accuracy, and communicating clearly through phone, email, and cross-functional collaboration.

Throughout multiple operational and customer-facing roles, I’ve coordinated workflows, managed inbound and outbound communications, supported scheduling activities, and maintained accurate records in deadline-driven environments. I’m comfortable navigating CRM systems, tracking systems, Google Workspace, Outlook, and administrative support tools while maintaining strong attention to detail and service quality.

My background includes customer operations support, documentation management, data verification, customer engagement, and workflow coordination across fast-paced service environments. I learn new systems quickly, adapt well to changing priorities, and consistently focus on improving customer experience, operational efficiency, and team support.

Experience

Work history, roles, and key accomplishments

Customer Insights Associate

Lancôme

Jan 2025 - Jan 2026 (1 year)

Maintained customer engagement records and supported reporting accuracy in a fast-paced customer environment. Resolved customer concerns and coordinated operational workflows to improve service efficiency and satisfaction.

Customer Service Documentation Management Scheduling Support

Customer Service & Ops Specialist

EVS Drones

Jan 2021 - Jan 2024 (3 years)

Handled inbound and outbound customer communications by phone and email, resolving concerns with timely follow-up. Maintained customer records, scheduling coordination, and operational documentation while partnering across teams to improve workflow efficiency.

Inbound Outbound Calls Scheduling coordination Cross Functional Collaboration Data Verification

Customer Operations Support

Amazon

Jan 2020 - Jan 2024 (4 years)

Managed operational coordination using tracking systems and mobile applications in deadline-driven workflows. Provided professional customer support during high-volume operations while maintaining service accuracy and organized processes.

Customer Support Operations Customer Support Tracking Systems Workflows High Volume Communication

Storage Manager

Sifax Group

Jan 2018 - Jan 2019 (1 year)

Processed customer requests while maintaining operational documentation and shipment records. Coordinated workflow activities and communicated with customers and internal departments to support timely issue resolution and record accuracy.

Shipment Records Customer Communications Record keeping

Travel Center Manager

Wakanow.com Limited

Jan 2014 - Jan 2018 (4 years)

Managed customer service operations and coordinated scheduling and administrative workflows. Handled customer inquiries, maintained operational records, and supported fast-paced daily business operations.

Customer Service Operations Scheduling coordination Documentation Management Process Adherence Team Coordination

Customer Care Representative

Diamond Bank

Jan 2010 - Jan 2011 (1 year)

Handled customer inquiries via phone and email while maintaining professionalism and procedural accuracy. Documented interactions and followed up on unresolved requests in line with company standards.

Process Compliance