Elena Stafford
@elenastafford
Customer service and operations professional building data organization and analysis skills for smarter decisions.
What I'm looking for
I’m a detail-oriented, organized professional with experience in customer service, operations, and team support in fast-paced environments. I’ve handled scheduling, sales support, inventory management, and administrative tasks while staying calm, accurate, and adaptable to new systems and workflows.
In my current role, I operate a cash register with high attention to detail, processing cash, card, and electronic payments. I also support inventory management through restocking, rotation, and product availability checks, and I coordinate smooth customer service during high-traffic periods to protect customer satisfaction.
Previously, I supported daily business operations as a manager, including scheduling and coordination, team task management, and workflow assistance. I worked with CRM systems, handled invoicing and reporting, and maintained business records—skills I strengthened further through guest services and operations support for vacation rentals.
Across customer-facing and sales roles, I’ve maintained detailed interaction and transaction records and consistently focused on problem-solving and communication. I’m currently developing data organization and data analysis skills through Google certifications, and I use Google Sheets to organize and maintain customer information and service records.
Experience
Work history, roles, and key accomplishments
Customer Service
ALDI
Oct 2025 - Present (9 months)
Operated a cash register handling cash, card, and electronic payments in a fast-paced environment while supporting inventory tasks such as restocking and rotation. Supported team operations during high-traffic periods and helped ensure product availability and customer satisfaction.
Assistant Manager
Eco-Bright Industries
Jan 2023 - Jan 2025 (2 years)
Supported daily business operations including scheduling, coordination, CRM/customer and workflow management, and employee task oversight. Assisted with invoicing, reporting, and maintaining business records while communicating with clients and staff to resolve issues.
Guest Services Support
Evolve Vacation Rentals
Jan 2023 - Jan 2023 (0 months)
Assisted with managing vacation rental reservations, including booking updates and handling confirmation and change requests. Coordinated check-in/check-out details with cleaning and maintenance teams and handled customer service inquiries by phone, email, and web chat.
Telesales Representative
US Cellular
Jan 2018 - Jan 2020 (2 years)
Handled inbound and outbound sales calls to assist customers with devices, accessories, and plans, using product knowledge to support sales. Maintained detailed records of customer interactions and transaction history, with top-performer months.
Education
Degrees, certifications, and relevant coursework
Clary Sage College
Associate of Arts, Arts
2015 - 2016
Completed an Associate & Arts program at Clary Sage College from 2015 to 2016.
Clary Sage College
High School Diploma
Earned a High School Diploma from Clary Sage College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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