TSTrey S
@treys
Experienced customer service representative with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in handling customer complaints and queries. Currently, I work as a Customer Service/Dispatcher at Basalite Concrete, where I monitor customer schedules to ensure timely deliveries and generate delivery quotes based on freight weights and locations. My role requires me to manage a significant amount of paperwork while collaborating effectively with the Customer Service and Sales teams.
Previously, I served as a Special Project Coordinator at SMA America, where I supported large-scale preventive maintenance services and conducted weekly meetings with portfolio managers. My experience as a Material Return Specialist at Sunrun Solar involved supervising inventory and creating data-driven reports, showcasing my ability to leverage technology for operational efficiency. I also have a background in collections and administrative support, which has honed my problem-solving skills and attention to detail.
Experience
Work history, roles, and key accomplishments
Customer Service/Dispatcher
Basalite Concrete
Oct 2023 - Present (1 year 7 months)
Monitored customer schedules to ensure on-time deliveries. Generated delivery quotes based on current freight weights and location. Handled a heavy flow of paperwork and cooperated with Customer Service/Sales Team.
SASupported large-scale preventive maintenance services such as meter calibration, vegetation removal, and module cleaning. Monitored soiling levels via a web-based Photovoltaic tool. Process work orders via eMaint. Conducted weekly Microsoft Teams meetings with portfolio managers.
Material Return Specialist
Sunrun Solar
Feb 2020 - Mar 2021 (1 year 1 month)
Supervised residential solar inverter inventory for all Sunrun distribution centers. Created data-driven Google Sheets for monthly progress reports. Generated UPS or FedEx shipping labels when appropriate.
Collections Agent
Consolidated Communications
May 2017 - Mar 2021 (3 years 10 months)
Used supporting applications Semafone, FirsTech payment Interface, Kenan, Siebel, Kansys. Responded to and resolved customer complaints by researching the problem and developing appropriate solutions. Coordinated with accounting departments to review billing disputes.
Administrative Assistant
Randstad Office and Administration
Jan 2011 - May 2017 (6 years 4 months)
Coordinated in-home estimates, and scheduled appointments with Google Calendar/Salesforce. Input employee payroll into an innovative business solutions database. Utilized Parcel quest website to determine residential real estate value.
Maintenance Assistant
eMaint
Utilized eMaint software for maintenance management tasks. Collaborated with teams using Microsoft Teams for communication.
Education
Degrees, certifications, and relevant coursework
ACAmerican River College
Associate of Arts, General Studies
2018 - 2018
Completed coursework towards an Associate of Arts degree. Focused on foundational studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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