Miguel FolgarMF
Open to opportunities

Miguel Folgar

@miguelfolgar

Goal oriented team player with 12 years of Customer Support Experience

United States
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What I'm looking for

Seeking a challenging role that leverages my customer service expertise, technical skills, and passion for learning to drive business growth and customer satisfaction.

As a dedicated and results-driven professional with 12 years of customer support experience, I thrive in fast-paced environments where no two days are ever the same. With a passion for learning and growth, I've obtained certifications in Salesforce Administration and Business Analysis, and am currently pursuing my Customer Success certification via aspireships program.

Throughout my career, I've developed a unique ability to empathize with customers, understand their concerns, and provide tailored solutions that drive satisfaction and loyalty. My expertise in Salesforce Service Cloud and Microsoft D365 has enabled me to streamline processes, enhance customer engagement, and drive positive business results.

With a strong background in Customer Support, I've honed my skills in problem-solving, communication, and teamwork. I'm a firm believer in the importance of continuous learning and self-improvement, and I'm excited to leverage my skills and experience to drive success in a dynamic and innovative environment.

Experience

Work history, roles, and key accomplishments

PA
Current

Customer Service Representative

Patagonia

Jan 2022 - Present (3 years 5 months)

Fulfill customer service needs while maintaining a high level of performance and communication with the supervisory team

DN

Account Executive Customer Retention

Dish Network

Jan 2021 - Jan 2022 (1 year)

Helped build, develop and maintain customer relationships by attentively listening and embracing customer feedback

TS

Licensing & Permit Specialist

Texas Department of Public Safety

Jan 2019 - Jan 2020 (1 year)

Logged, tracked and reviewed license applications, permit applications, revisions, and renewals

UN

Logistics Specialist

United States Navy

Jan 2013 - Jan 2014 (1 year)

Oversaw the acquisition and delivery of over $2 million in food provisions

Education

Degrees, certifications, and relevant coursework

Miguel hasn't added their education

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Tech stack

Software and tools used professionally

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Miguel Folgar - Customer Service Representative - Patagonia | Himalayas