Open to opportunities

Mia Green

@miagreen

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Resourceful customer service professional with 7 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a resourceful professional with over 7 years of experience in customer service, having worked with reputable companies such as Concentrix, Amazon, and Material in Motion. My expertise lies in managing project timelines, resources, and ensuring effective communication between team members and customers. I pride myself on my ability to respond promptly to phone, email, and chat requests, always maintaining a positive attitude and a focus on customer satisfaction.

Throughout my career, I have developed strong analytical skills and a deep understanding of customer needs. I excel in providing resolutions to customer issues while building positive relationships. My proficiency in Microsoft Office tools, including Excel and PowerPoint, allows me to communicate effectively and manage tasks efficiently. I am committed to maintaining confidentiality and delivering exceptional service, which has earned me great feedback from clients and customers alike.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative/Technical Support

Current

Concentrix

Mar 2018 - Present (7 years 4 months)

Provided exceptional customer service and technical support, addressing customer inquiries via email and calls. Successfully resolved diverse issues while maintaining a positive attitude and receiving excellent feedback from clients.

Customer Service Technical Support Conflict Resolution Active Listening Empathy

Customer Service Rep

Amazon

Nov 2024 - Present (8 months)

Ensured customer satisfaction by promptly resolving issues and maintaining a fast pace of customer engagement. Collaborated with teammates, offering assistance upon completion of individual tasks.

Customer Service Customer Engagement Problem Solving Teamwork

Customer Service Representative

Material in Motion

Jan 2021 - Present (4 years 6 months)

Addressed customer inquiries, provided accurate product information, and resolved complaints efficiently. Managed incoming calls and emails, offering frontline support and de-escalating problematic situations.

Customer Service Conflict Resolution Data Entry Sales Support Communication

Customer Service Representative

GAT Ground Support Air Lines, Inc

Feb 2018 - Present (7 years 5 months)

Coordinated with internal teams to ensure timely solution delivery and updated systems with order specifics. Maintained high-quality control, maximized revenue, and developed strong customer relationships.

Customer Service Coordination Quality Control Relationship Building system updates

Education

Degrees, certifications, and relevant coursework

HV Tech Corp

Training, Project Management and Business Analysis

Completed comprehensive training in project management and business analysis, focusing on key methodologies and practical applications. Gained expertise in managing project timelines, resources, and communication.

Georgia State University

Bachelor of Arts, Economics

Pursued a Bachelor of Arts in Economics, developing strong analytical and critical thinking skills. Studied economic principles and their application in various business contexts.

Georgia State University

Associate of Arts, Business Administration

Obtained an Associate of Arts in Business Administration, building a foundational understanding of business operations and management principles. Developed skills in areas such as finance, marketing, and organizational behavior.