Shenira Mcmeans - Sales Specialist - Alorica | Himalayas
SM
Open to opportunities

Shenira Mcmeans

@sheniramcmeans

Motivated customer service representative with strong communication skills.

United States
Message

What I'm looking for

I am looking for a role that allows me to expand my skills while contributing to a positive company culture.

I am an experienced customer service representative with a strong drive to succeed and a passion for fostering customer loyalty. My background includes managing customer calls efficiently in fast-paced environments, where I have developed a calm demeanor and the ability to multitask effectively. I pride myself on my diplomatic communication skills, which allow me to resolve issues promptly and maintain meticulous records in company software.

Throughout my career, I have built strong relationships with customers, increasing the likelihood of repeat business. My experience includes consultative sales, customer retention, and troubleshooting technical issues, all while ensuring customer satisfaction. I am eager to expand my knowledge and contribute to a company's success, particularly in a role that values ethical practices and a detail-oriented approach.

Experience

Work history, roles, and key accomplishments

SP

Special Benefits Verification

Spectraforce

Feb 2023 - Sep 2023 (7 months)

Managed customer calls efficiently in a fast-paced call center environment. Followed up with customers to offer additional support and check resolution satisfaction. Delivered fast and friendly service regarding questions and service complaints.

Education

Degrees, certifications, and relevant coursework

GS

George Washington Carver High School

High school diploma, General Studies

Completed high school education, earning a diploma in May 2019. Developed foundational knowledge and skills across various subjects.

Tech stack

Software and tools used professionally

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