Deekshith D

I am a customer-focused and detail-oriented Customer Support Executive with hands-on experience providing chat, email, and voice support for global clients. I excel at managing multiple concurrent chats while maintaining accuracy and empathy.

In recent roles I handled 25+ weekly customer queries, maintained 100% SLA compliance, and used CRM tools and Excel to generate service reports. I collaborated with technical teams to reduce response time by 25% and authored FAQs and knowledge-base articles that reduced repetitive queries.

My strengths include strong written communication with excellent grammar, problem-solving, time management, and adaptability in fast-paced environments. I am proficient with Freshdesk, Zoho Desk, basic Salesforce, Slack, Zoom, MS Teams, and Microsoft Excel.

I hold a Diploma in Electronics & Electrical Engineering and certifications in Customer Support Fundamentals and CRM basics; I am committed to improving customer satisfaction through clear communication and continuous process improvements.