Open to opportunities

Md Sabir

@mdsabir

Message

I am a customer support executive skilled in multichannel communication and issue resolution.

India

Message

What I'm looking for

I seek a customer-service role in a growth-focused company where I can handle multichannel support, improve retention, leverage CRM expertise, and grow in return management and digital engagement within a collaborative team.

I am a Customer Support Executive with 2.5+ years of experience delivering exceptional customer service, resolving escalated issues, and managing return and refund processes.

At Teleperformance, I handled inquiries via phone, email, and chat, maintained detailed CRM records, identified root causes of issues, and supported business growth through upselling and cross-selling.

I bring empathy, adaptability, and a data-driven approach to problem-solving, and I am seeking to contribute my skills to a growth-focused organization to improve customer retention and digital engagement.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Teleperformance

Dec 2022 - Mar 2025 (2 years 3 months)

Provided returns and refund support for 2.5 years, resolving escalated customer issues via phone, email, and chat while maintaining accurate CRM records and meeting SLAs. Supported customer retention and business growth through targeted upselling and cross-selling.

CRM Upselling Troubleshooting Time Management Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

West Bengal Council of Higher Secondary Education (W.B.S.H.E)

Higher Secondary (12th)

Grade: 64%

Completed Higher Secondary (12th) and Secondary (10th) as listed under the West Bengal Council of Higher Secondary Education with a reported score of 64%.