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Detail-oriented claims and customer service specialist skilled in fraud detection and data analysis.
Experience
Claims Examiner
State of Hawaiʻi – Department of Labor & Industrial Relation
Jul 2021 - Sep 2025 (4 years 2 months)
Call Center Representative
State of Hawaiʻi – Department of Labor & Industrial Relation
Mar 2021 - Jun 2021 (3 months)
Customer Service Representative
Pacific Southwest Administrators
Nov 2019 - Jan 2021 (1 year 2 months)
Customer Care Representative
Bank of Hawaiʻi
Feb 2017 - Sep 2019 (2 years 7 months)
130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
Global Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
Remote Professional/ Analytical CRM, Clientelling and Data Driven/ Luxury Sales Experienced
Experience
Client Advisor
Saint Laurent
Jul 2021 - Present (4 years 4 months)
Retail Assistant
Dubarry of Ireland
Aug 2019 - Mar 2020 (7 months)
Background Actor
Alfea Productions
100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
Product Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
Detail-oriented appointment setter with a focus on client satisfaction.
Experience
Appointment Setter
Georgetown American University
Jan 2023 - Nov 2024 (1 year 10 months)
Customer Service Representative
Teleperformance
Jul 2020 - Oct 2022 (2 years 3 months)
Dedicated client services professional with extensive financial administration experience.
Experience
Client Services Administration
CRA Financial Services LLC
Nov 2020 - May 2024 (3 years 6 months)
Client Services Office Administration
Ocean City Financial Group LLC
Aug 2018 - Nov 2020 (2 years 3 months)
Commercial Lines Account Assistant II
Brown & Brown
Dedicated onboarding specialist focused on client satisfaction and compliance.
Experience
Onboarding Specialist
GTCFX
Sep 2024 - Present (1 year 2 months)
Sales Assistant
22 Design Studio
Apr 2024 - Aug 2024 (4 months)
Detail-oriented Virtual Assistant with expertise in administrative support.
Experience
Virtual Assistant
Bevom Nigeria LTD
Jan 2022 - Present (3 years 10 months)
168k-172k ZAR
Detail‑oriented and people‑focused, I bring admin, service, and legal skills to support teams and create positive client experiences.
Experience
Part-time Bookseller
Exclusive Books
Sep 2023 - Sep 2024 (1 year)
Dedicated client relations officer with a passion for customer service.
Experience
Client Relations Officer
Staffwise - Orange (Outsource)
Mar 2019 - Nov 2023 (4 years 8 months)
Call Center Customer Service
Orange
Aug 2009 - Jun 2019 (9 years 10 months)
Detail-oriented transcriber with extensive experience in audio transcription.
Experience
Freelance Transcriptionist
Self-Employed
Feb 2021 - Present (4 years 9 months)
I am a fast learner, assertive and capable of thriving under pressure.
Experience
Client Care Representative
Land Transportation Office
Feb 2022 - Present (3 years 9 months)
Dynamic medical scribe with expertise in transcription, communication and documentation.
Experience
Medical Scribe
Simplify
Oct 2023 - Present (2 years 1 month)
Optimistic professional with exceptional interpersonal and communication skills.
Experience
Front Desk Officer
Anuzi Eye Clinic
Jan 2023 - Jan 2024 (1 year)
Clients Officer
Kramisco Safety
Jan 2023 - Feb 2023 (1 month)
Empathetic professional with expertise in client success and onboarding.
Experience
Account Executive
Basin Mediactive
Jan 2025 - Present (10 months)
Investigator / Case Manager
Adult & Child Protective Services, DHS
Oct 2022 - Aug 2024 (1 year 10 months)
Community Health Outreach Coordinator
Church at the Park
Detail-oriented travel and customer support professional with strong communication skills.
Experience
Senior Sales Associate & Phone Operator
Swisher Communication
Jan 2018 - Present (7 years 10 months)
Freelance Logistics & Media Coordinator
Self-Employed
Jan 2014 - Present (11 years 10 months)
Detail-oriented Virtual Assistant with expertise in administrative support.
Experience
Virtual Assistant
Self Employed
Jul 2023 - Present (2 years 4 months)
Virtual Assistant
Self Employed
Jan 2023 - Present (2 years 10 months)
Implementations associate specializing in client onboarding, process improvement, and financial advice execution.
Experience
Implementations Associate
Everest Private Wealth
Jan 2025 - Present (10 months)
Client Services Officer
Stratus Financial Group
Jan 2023 - Jan 2025 (2 years)
Detail-oriented legal professional skilled in legal drafting, records management, and administrative support.
Experience
Graduate Intern
Law Corridor
Dec 2024 - Jun 2025 (6 months)
Legal Intern
Awa U. Kalu (SAN) & Partners
Jul 2023 - Feb 2024 (7 months)
Travel Agent Consultant
Instago Travels and Tours
Apr 2023 - Aug 2023 (4 months)
Client-focused manager delivering exceptional service, driving retention and revenue through relationship-building and business development.
Experience
Business Development Manager
Lorenzo Group Ltd
May 2023 - Feb 2024 (9 months)
Client Service Manager
Spark Communication Ltd
Nov 2022 - Apr 2023 (5 months)
Business Unit Manager
Spark Communication Ltd
Apr 2022 - Nov 2022 (7 months)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
Solutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
Account Manager
CareApp
Apr 2020 - May 2020 (1 month)
Assistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Sep 2019 - Dec 2019 (3 months)
Background Actor
Gaslight Productions
Oct 2018 - Oct 2018 (0 months)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
Jan 2018 - Aug 2018 (7 months)
Expatriate Benefits, Process Owner Consultant II
MetLife
Nov 2014 - Nov 2017 (3 years)
Specialized Fiduciary Trust Officer
Merrill Lynch/Bank Of America
Jan 2004 - Nov 2014 (10 years 10 months)
Legal Job Shadowing
A. Rudy & M. Hans Attorneys
Jun 2024 - Jul 2024 (1 month)
Peer Facilitator
University of the Western Cape
Jan 2024 - Jan 2024 (0 months)
Aug 2021 - Feb 2022 (6 months)
Courthouse Advocate
AmeriCorps / Saving Grace
Sep 2019 - Nov 2020 (1 year 2 months)
Security Team Lead
Various Firms
Jan 2010 - Present (15 years 10 months)
Marketing & Booking Coordinator
Drahma Magazine
Jan 2008 - Present (17 years 10 months)
Account Executive
Interactive Communication Ltd
Jan 2019 - Mar 2022 (3 years 2 months)
Administrative Assistant
Interactive Marketing Communications Ltd
Jan 2015 - Jan 2018 (3 years)