Open to opportunities

Shivani Singh

@shivanisingh2

Message

Dependable customer service professional with strong problem-solving skills.

India

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a Senior Chat Support Executive at Tech Mahindra Limited, I excelled in handling live chat queries, consistently exceeding performance targets. My proactive approach to resolving customer issues not only improved satisfaction ratings but also fostered lasting connections and brand loyalty. I took pride in training new staff and maintaining accurate account data, ensuring a seamless experience for our clients.

Previously, as a Senior Business to Business Executive at Teleperformance Limited, I utilized CRM software to manage complaints efficiently and escalated issues promptly. My ability to deliver detailed product advice and maintain organized workflows contributed to enhanced team efficiency. I am dedicated to streamlining processes and driving operational excellence, always with a focus on exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

Senior Chat Support Executive

Current

Tech Mahindra Limited

Handled live chat queries efficiently, exceeding service targets and building strong customer relationships. Trained new staff and maintained data accuracy while improving customer satisfaction ratings through proactive issue resolution.

Live Chat Support Customer Relationship Management Problem Solving Staff Training Data Management Time Management Customer Satisfaction Sales Support

Senior Business to Business Executive

Teleperformance Limited

Utilized CRM software for effective complaint handling and escalated issues as necessary. Provided detailed product advice and supported team efficiency through staff training and organized workspace management.