Open to opportunities

Rabi Sharma

@rabisharma

Message

Customer support professional with B2C/B2B experience focused on service and reliability.

India

Message

What I'm looking for

I seek a customer-facing role where I can use my B2C/B2B support experience, improve client satisfaction, grow into greater responsibility, and work in a collaborative, deadline-driven environment.

I am a dedicated customer support and sales professional with multi-year experience handling B2C and B2B queries across voice, chat, and email channels. I have worked in roles such as Customer Sales/Support Executive and Customer Support Executive, managing client and vendor interactions, data management, and meeting service deadlines while performing under pressure.

I bring practical Microsoft Office skills, a strong work ethic, and the ability to work both independently and within teams. I am self-motivated, reliable, and focused on creating positive business impact through effective customer handling and operational support.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Concentrix

Mar 2024 - Mar 2025 (1 year)

Provided customer support across calls, chat, and email, handled client/vendor interactions, and performed data management tasks throughout a one-year engagement.

Customer Support Chat Support Email Support Client Relations Data Management Microsoft Office Problem Solving

Customer Sales Executive

Cogent Hub Pvt Ltd

May 2023 - Sep 2023 (4 months)

Managed customer sales interactions and supported clients via calls and digital channels, contributing to sales operations during a short-term engagement in 2023.

Sales Phone Support B2C Sales Chat Support Client Communication Data Entry Microsoft Office

Customer Sales/Support Executive

Gozo Technologies Pvt Ltd

May 2018 - Jul 2022 (4 years 2 months)

Handled B2C and B2B customer inquiries across phone, chat, and email, managed client/vendor relations, and maintained accurate data to support operations from 2018–2022.