Rachna Malhotra
@rachnamalhotra
Dedicated customer support executive with a focus on client relationships.
IndiaWhat I'm looking for
I am a passionate customer support executive with a proven track record in building and nurturing client relationships. My experience spans various roles where I have successfully contributed to increased conversions and account growth. At Demandlane Pvt Ltd, I led initiatives that refined our communication strategies, resulting in a significant boost in deal closure rates.
Throughout my career, I have utilized emotional intelligence to understand client needs and effectively upsell products and services. My tenure at Infoneoo further solidified my ability to foster enduring client relationships, translating into measurable results. I am committed to leveraging my skills to make a meaningful impact in a results-driven team.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Infoneoo
Jan 2025 - May 2025 (4 months)
Fostered enduring client relationships, translating into measurable conversions and sustained account growth. Directed team initiatives to elevate persuasive communication and consultative selling, resulting in notable increases in deal closure rates.
Senior Executive
Demandlane Pvt Ltd
Apr 2023 - Feb 2024 (10 months)
Built and nurtured high-value client relationships, directly contributing to increased result driven conversions and long-term account growth. Led team efforts in refining persuasive communication and consultative selling and customer care strategies, boosting overall deal closure rates.
Customer Service Executive
Kalkine Solutions Private Limited
Jan 2022 - Nov 2022 (10 months)
Increased client retention by 40% and improved subscription renewals by 60% through proactive engagement and customized support. Served as a key liaison between product teams and clients, ensuring clear communication of market insights and driving informed decisions.
Education
Degrees, certifications, and relevant coursework
Meerut Public Girls School
High School, High School
Completed 10th Standard education at Meerut Public Girls School in 2017.
Meerut Public Girls School
12th Standard, Humanities
Completed 12th Standard education in Humanities at Meerut Public Girls School in 2019.
Delhi University
Graduation, Unknown
Graduated from Delhi University in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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