At TodayTix Group, I own end-to-end delivery of enterprise ticketing and commerce implementations for cultural organizations, attractions, and live event venues. I guide each launch from signed contract through on-sale and partner with Product Management to prioritize features that increased adoption by 18% across 12 enterprise partners.
At Squirro, I managed enterprise implementations for six US customers and a $1.2M delivery P&L through go-live. I also created a repeatable US delivery framework and supported four proof-of-value implementations of its AI and LLM platform; one converted to a three-year contract.
At Harri, I led a 10-person implementation team managing more than 20 concurrent enterprise SaaS implementations, maintaining a 95% on-time delivery rate. I built standardized implementation processes and onboarding materials that reduced client onboarding time by 25%.
Across financial services, federal, and other enterprise programs, I’ve built governance frameworks, managed delivery teams, and improved implementation processes. I hold PMP, Professional Scrum Master, and Lean Six Sigma Black Belt certifications, and work daily with AI and LLM applications.
