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Mark Augustson

@markaugustson

Senior Project Manager at Avalara, delivering enterprise SaaS implementations from discovery through go-live.

At Avalara, I own a portfolio of concurrent SaaS implementation engagements for mid-market and enterprise customers, guiding delivery from discovery through go-live and stabilization.

I coordinate requirements discovery, workflow design, integrations, testing, and go-live readiness. I work with product, engineering, and consulting teams to manage risks and resolve issues in live production environments.

At YARDI SYSTEMS, I led solution discovery and scoping for government and near-government clients. In 2021, I contributed to securing 11 new client engagements representing approximately $2.6M in revenue, and led discovery and response development for RFPs and sole-source solicitations.

As a Technical Account Manager at YARDI SYSTEMS, I supported customers with technical implementation and platform issues. I was recognized as the division’s highest case closer, authored internal Knowledge Base articles, and received the 2018 Raleigh Office Mentor of the Year recognition.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Avalara

Oct 2021 - Present (5 years)

Owns a portfolio of 50-60 concurrent multi-product SaaS implementation engagements for mid-market and enterprise customers, accountable for scope, schedule, risk, and delivery from discovery through go-live and post-implementation stabilization. Serves as the primary customer-facing delivery owner, coordinating cross-functional teams and managing stakeholder communication.

Project Manager

Avalara

Oct 2021 - Jan 2026 (4 years 3 months)

Managed end-to-end project delivery including requirements discovery, workflow design, integration coordination, testing strategy, and go-live readiness for SaaS implementations. Partnered with product, engineering, and consulting teams to manage risks and resolve escalations.

SaaS Implementation Project Management Requirements Discovery Workflow Design Integration Coordination Test Strategy Go Live Readiness Risk Management Escalation Management

Project Solutions Manager

Yardi Systems

Oct 2018 - Oct 2021 (3 years)

Served as principal strategist for solution discovery and project scoping within Yardi's Government Solutions Group, supporting government and near-government clients. Led discovery to assess functional requirements, platform fit, technical feasibility, timelines, and budgets for RFP and sole-source procurement processes.

Solution Discovery Project Scoping RFP Management Requirements Analysis Technical Feasibility Budgeting Stakeholder Engagement Subject Matter Expertise Cross Functional Collaboration

Technical Account Manager

Yardi Systems

Apr 2015 - Oct 2018 (3 years 6 months)

Directed customer-facing consultation and technical implementation efforts for Yardi clients, supporting operational and financial optimization across a portfolio of 400+ customers. Served as a trusted technical advisor, leading issue resolution through in-depth research, analysis, and hands-on platform support in live production environments.