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Crystal Valdez

@crystalvaldez

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Dynamic Implementation Manager with 15+ years of project management experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a dynamic and well-respected thought leader with over 15 years of experience as an Implementation Manager. My career has been defined by my commitment to driving customer satisfaction and ensuring the successful implementation of organizational solutions. I excel in project management, utilizing a customer-centric mindset to collaborate effectively with cross-functional teams. My ability to spearhead operational improvements has consistently driven productivity and reduced costs while maintaining high levels of customer satisfaction.

Throughout my career, I have demonstrated a strong track record in onboarding and training new consultants, managing significant projects, and developing strategies that enhance customer loyalty and retention. My experience includes serving as a Program Manager for major acquisitions, where I successfully managed thousands of accounts and millions in revenue. I am passionate about leveraging my insights to build long-term tactical roadmaps that align with organizational missions and drive exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Manager, Implementation

Current

Paycor

Feb 2021 - Present (4 years 4 months)

Spearheaded customer satisfaction initiatives and managed the implementation of web-based technology for clients. Onboarded and trained over 25 new consultants, drove communication with C-Suite partners, and executed change management processes to enhance customer satisfaction and retention.

Project Management Customer Satisfaction Change Management Strategic Planning Team Leadership Communication Process Improvement Customer Success Management Data Analysis Relationship Building

National Account Senior Manager, Services

ADP

Jan 2017 - Jun 2021 (4 years 5 months)

Managed a portfolio of over 52 active clients with a book of business exceeding $30 million. Led the development of the sandbox feature for National Account clients and improved operational metrics significantly.

Client Management Team Management Strategic Planning Performance Metrics Change Management Client Engagement Process Development Leadership Communication

Major Accounts Senior Manager, Implementation

ADP

Jan 2015 - Jan 2017 (2 years)

Led remote and local teams of implementation managers and specialists, focusing on performance measurement and talent development. Achieved significant growth in client migration and revenue.

Team Leadership Implementation Management Revenue Change Management Strategic Planning Communication Relationship Management Problem Solving

Major Accounts Project Manager, Implementation

ADP

Jan 2011 - Jan 2015 (4 years)

Managed large client accounts and led both new logo and migration projects. Developed strong partnerships with stakeholders and provided solutions for complex issues.