Jennifer Birnbryer-Lao

Managed end-to-end delivery for 11 concurrent enterprise client accounts, maintaining trackers, action logs, and risk/issue logs. Produced status reports and quality-checked client deliverables before release.

Delivered requirements, planning, and reporting workstreams for a large-scale program impacting 16,000+ employees. Partnered with engineering to track risks and dependencies during a global systems relaunch.

Ran PMO operating cadence, managed schedules and status reporting for complex customer-facing technology programs. Built KPI dashboards and contributed to a digital community initiative that reduced support tickets by 10% and generated $400K in annual savings.

Managed a customer-facing M&A onboarding program across 300+ accounts, achieving a 5/5 CSAT score. Developed SOPs and workflows that supported scaling the delivery team from 1 to 10 members.

Maintained delivery plans and governance reporting for enterprise software implementations. Led onsite go-live training and developed training materials to support adoption.

Supported delivery of large-scale government infrastructure programs, maintaining documentation for regulatory and contract compliance. Coordinated stakeholder communications and executive reporting for a $2B transportation initiative.

Bachelor of Science in Engineering from California Polytechnic State University.

Project Management Professional (PMP) certification from the Project Management Institute, expiring July 2029.