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Mattie Canavan

@mattiecanavan

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Lead Technical Implementation Manager driving cross-functional delivery, scalable frameworks, and agile execution.

United States

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What I'm looking for

I seek roles leading technical implementations where I can build scalable frameworks, improve delivery predictability, and align engineering, product, and business teams in an agile environment.

I am a Lead Technical Implementation Manager with deep experience building implementation frameworks, scaling workflows, and driving cross-functional delivery across engineering, product, and business teams. I specialize in end-to-end technical project ownership for SaaS and API-based platforms, using agile practices to increase on-time launches and reduce escalations.

I have led enterprise and high-growth implementations—creating playbooks that cut onboarding time, establishing PMO structures, and mentoring global delivery teams to improve visibility and accountability. I bring a builder's mindset, strong stakeholder alignment skills, and a track record of measurable operational improvements that enhance reliability and accelerate time-to-value.

Experience

Work history, roles, and key accomplishments

Current

Technical Implementation Manager

Current

Bubty

Jan 2025 - Present (9 months)

Owned high-impact client implementations and created playbooks that reduced onboarding time by 30%, established an internal PMO, and scoped technical enhancements to improve scalability and reliability.

Implementation PMO SQL JSON Python

Senior Technical Implementation Manager

Kustomer

Jul 2023 - Jan 2025 (1 year 6 months)

Led simultaneous SaaS deployments increasing on-time launches by 40%, built workflows that reduced post-launch escalations by 35%, and improved technical scoping with pre-sales for early alignment.

Workflow Design Stakeholder Management Sales Alignment Process Optimization Jira

Senior Implementation Consultant

iCIMS

Mar 2022 - Jul 2023 (1 year 4 months)

Delivered 50+ enterprise implementations, pioneered project tracking models to enhance visibility and accountability, mentored global delivery teams and reduced escalations by 20%.

Project Tracking Mentoring Dashboards Testing

Senior Consultant / Project Manager

ArcLight Consulting

Nov 2018 - Nov 2021 (3 years)

Oversaw global Oracle HCM Cloud implementations, led executive steering committees to surface delivery risks, and standardized stakeholder engagement through a new communication framework.

Program Management Risk Management Communication Framework Global Delivery

Senior Implementation Consultant

SAP

Mar 2018 - Aug 2018 (5 months)

Managed 10–15 concurrent $4M+ projects, improved cross-project transparency with reporting tools, and collaborated with engineering to remove systemic integration blockers.

Project Management Integration Reporting Cross Functional Collaboration

Technical Client Outcomes Manager

Gainsight

Jul 2017 - Mar 2018 (8 months)

Delivered technical strategy and configurations that reduced churn and enabled upsell, executed Salesforce integrations to streamline data flow, and managed cross-functional stakeholder expectations.

Customer Success Technical Strategy Salesforce Upsell Data Integration

Operations Analyst

Slalom Consulting

Aug 2016 - Jul 2017 (11 months)

Acted as liaison between leadership and business operations, maintained accurate data across systems to support sales and compliance, and managed legal documentation and financial reconciliation workflows.

Operations Data Management Financial Reconciliations & Compliance Documentation

Project Consultant II

iCIMS

Oct 2013 - Aug 2016 (2 years 10 months)

Scoped and delivered implementation projects including requirements gathering, configuration, testing, training, and post-implementation transitions while mentoring new consultants.

Requirements Gathering Configuration Testing Training Mentoring Project Delivery

Implementation Manager

Sendouts

Apr 2013 - Oct 2013 (6 months)

Managed implementations for RedCard clients and benefits systems, delivering account management, training, and solution coordination to ensure successful deployments.

Implementation Management Account Management Training Deployment

Property Manager

Residences at Forest Park

Feb 2011 - Apr 2013 (2 years 2 months)

Oversaw daily property operations and on-site teams, managed financials and budgeting, drove leasing performance to maximize occupancy and tenant retention, and ensured regulatory compliance.

Property Management Financial Reporting Regulatory Compliance Resident Relations

Education

Degrees, certifications, and relevant coursework

University of Missouri–St. Louis

Bachelor of Arts, Psychology

Completed a Bachelor of Arts in Psychology with a minor in Business Administration, focusing on organizational and business fundamentals relevant to technical implementation and project delivery.