Open to opportunities

Tony Russell

@tonyrussell

Message

Enterprise SaaS implementation leader improving onboarding, time-to-value, and customer outcomes.

United States

Message

What I'm looking for

I’m looking to lead enterprise SaaS and fintech onboarding and delivery—building scalable playbooks, KPI-driven governance, and cross-functional execution that improves TTV, CSAT, and go-live outcomes for complex integrations.

I’m a senior implementation and professional services leader with 15+ years driving enterprise SaaS, fintech, payments, ecommerce, supply chain, manufacturing, and ERP implementations. I lead and mentor implementation teams, build scalable onboarding methodologies, and strengthen delivery quality through repeatable playbooks and operational KPI frameworks.

Across complex technical deployments, I’ve improved Time-to-Value (TTV) and go-live governance by partnering with Product, Engineering, Sales, Customer Success, Compliance, and Support. In recent roles, I reduced average implementation timelines by 30% and increased customer satisfaction by 35%, using API-led implementations, integrations, and executive escalation leadership to preserve timelines and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Principal Implementation Manager

Bolt, Inc

Nov 2024 - Mar 2026 (1 year 4 months)

Led, coached, and supported Implementation Managers for enterprise merchant onboarding and go-live readiness across complex ecommerce and payments implementations. Built KPI-driven onboarding methodologies and deployment playbooks, reducing average implementation timelines by 30% and improving customer satisfaction through executive escalation leadership.

Implementation Leadership KPIs Escalation Management Customer Onboarding Strategy Go Live Governance

Senior Enterprise Implementation Manager

Signifyd, Inc

Jan 2021 - Nov 2024 (3 years 10 months)

Managed and mentored implementation resources while leading enterprise deployments for ecommerce fraud prevention, providing delivery guidance, escalation support, and technical implementation oversight. Standardized onboarding motions and best practices, increasing team delivery efficiency by 20%, improving customer satisfaction by 35%, and reducing post-implementation support dependency.

Workflow Configuration Escalation Support Executive Stakeholder Workshops

Senior Delivery Manager (Agile)

o9 Solutions

Oct 2019 - May 2020 (7 months)

Led multidisciplinary delivery teams through enterprise planning transformation initiatives, ensuring alignment, issue resolution, and executive visibility. Directed deployment planning and change management, serving as primary executive client contact for risk management, delivery governance, and implementation quality.

Enterprise Transformation Delivery Deployment Change Management Risk Management

Senior Supply Chain Consultant

Infor

Oct 2014 - Oct 2019 (5 years)

Led enterprise software implementations across ERP ecosystems supporting planning operations and cross-functional business workflows. Drove requirements gathering, configuration, and integration activities while partnering with executive leadership to translate business needs into scalable solutions aligned to operational goals.

ERP Systems Requirements Gathering System Configuration Process Redesign ERP Connected Workflows Integration Delivery Planning Operations Transformation

Supply Chain Implementation Consultant

Syncron, Inc

Aug 2008 - Oct 2014 (6 years 2 months)

Led SaaS implementation engagements focused on service parts planning and inventory optimization, aligning software configurations to customer business processes. Consulted with customer leadership to develop planning strategies and optimize performance metrics, improving operational efficiency and service-level outcomes.

SaaS Implementation Inventory Optimization Planning Strategy Performance Metrics Operational Efficiency Enterprise Consulting