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Jonoy Wilson

@jonoywilson

Experienced process improvement specialist with a passion for streamlining workflows, boosting efficiency, and turning insights into action

Jamaica

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What I'm looking for

I am looking for a fully remote supervisory or managerial role in an organization which empowers its staff to make decisions for lasting change

I am a trained Industrial Engineer and senior business transformation leader with over eight years of experience driving enterprise digital transformation, automation, and operational excellence within the financial services and productivity consulting sectors. At National Commercial Bank Jamaica, I led the design and delivery of mission-critical digital platforms, including the bank’s first fully digital business lending portal and centralized credit processing system, enabling over JMD $3.6B in monthly applications while improving turnaround times by over 20%.

Certified as a Scrum Master, Lean Six Sigma Black Belt, and Process Improvement Specialist, I pride myself on bridging the gap between people and the processes we use to make our lives easier. I am now actively pursuing managerial and leadership opportunities where I can lead high-performing teams, shape product and transformation strategy, and deliver scalable, data-driven solutions with lasting business impact.

Experience

Work history, roles, and key accomplishments

Senior Product Manager

National Commercial Bank Jamaica

Jun 2018 - Sep 2025 (7 years 3 months)

Owned strategy, roadmap, and delivery of enterprise internal platforms including NCB’s first fully digital business lending platform and centralized credit processing, driving 100% digital adoption and supporting JMD 3.6B in monthly transactions; led automation efforts that cut manual workload by 40% and cycle time by 30%.

Product Management Process Automation Roadmapping Agile Scrum Stakeholder Management Business Analysis Data Driven Decision Making

Junior Research Officer

Jamaica Productivity Centre

Jan 2017 - Present (9 years)

Supported national productivity and digital transformation programs by building data models, dashboards, and operational reporting systems and designing workflow and future-state operating models for public and private sector clients.