DW
Open to opportunities

Darian White

@darianwhite

Results-driven leader with expertise in operations and program management.

Jamaica
Message

What I'm looking for

I am seeking a leadership role that values operational excellence and fosters team growth.

I am a results-driven leader with over 13 years of experience in Operations, Program Management, and Customer Experience. My career has been dedicated to developing and implementing strategies that drive growth and operational excellence. I have a proven ability to optimize processes, cultivate high-performing teams, and achieve superior business outcomes.

Currently, I am pursuing an Advanced Master's Degree in Senior Strategic Management while holding an MBA. My recent role as Senior Operations Manager at Advantantage Communications Inc. allowed me to spearhead strategic planning initiatives that resulted in a 10% increase in sales conversions. I am passionate about combining my operational experience with my love for people and strategy to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

AI
Current

Senior Operations Manager

Advantantage Communications Inc.

Mar 2024 - Present (1 year 4 months)

Strategically managed Operations, Compliance, and Quality, collaborating effectively with Recruiting and Training to support. Spearheaded strategic planning and execution, resulting in a 10% increase in sales conversions across the business unit.

TR

Operations Manager

TransparentBPO

Aug 2022 - Nov 2023 (1 year 3 months)

Elevated location to organization's top spot by efficiently overseeing day-to-day operations for various Lines of Business (LOBs), including Sales and Customer Service. Achieved 0% attrition in the critical first 60 days post-launch, emphasizing commitment to a positive workplace environment.

II

Operations Manager

Itel International

May 2019 - Jun 2022 (3 years 1 month)

Spearheaded a team of 200+ professionals, driving annual customer profitability and team productivity gains of 0.5-2%. Delivered exceptional customer service, resulting in enhanced sales performance and consistent year-over-year revenue growth.

II

Operations and Quality Assurance Supervisor

Itel International

Apr 2017 - Apr 2019 (2 years)

Lead and guide a team of employees, cultivating a collaborative and high-performance work environment. Implement and oversee quality control measures to ensure products or services consistently meet established standards and exceed customer expectations, increasing more than 3-6% annually.

Education

Degrees, certifications, and relevant coursework

TU

Tech Global University

Advanced Master’s Degree, Senior Strategic Management

Currently pursuing an Advanced Master’s Degree in Senior Strategic Management from Tech Global University. This program is designed to enhance strategic leadership capabilities.

HT

HeartNSTA Trust

B.Sc./Level 5, Human Resource Management

Currently pursuing a B.Sc./Level 5 degree in Human Resource Management from HeartNSTA Trust. This program focuses on comprehensive human resource principles and practices.

UI

Universidad Internacional Isabel I

Master of Business Administration, Business Administration

Completed a Master of Business Administration degree from Universidad Internacional Isabel I. This program focused on advanced business principles and strategic management.

Tech stack

Software and tools used professionally

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Darian White - Senior Operations Manager - Advantantage Communications Inc. | Himalayas