Lisa Benjamin

Established a new financial services subsidiary, led rollout of bill payment, remittance, and micro-lending services, and secured Bank of Jamaica operational licenses while setting operational policies and compliance benchmarks.

Optimized vendor SLAs and supplier processes, delivering 20% vendor cost savings and implementing credit validation that reduced bandwidth costs by 15%, while supporting regional customer care efficiency improvements.

Led customer care transformation across 13 Caribbean markets, redesigned payment processes to achieve a 90% resolution rate for customer adjustments and reduced call volume by 15-20%.

Led a software development team using SCRUM to deliver patient and inventory management systems on time and on budget while implementing talent management and standardized communication protocols.

Expanded bill payment business across the Eastern Caribbean, launched white-label solutions and partnered on credit card validation that reduced chargebacks by 80%, increasing transaction volumes and revenue.

Led development and launch of bundled products like Browse & Talk and managed migration to Gmail, improving product retention and communications reliability while securing international carrier contracts.

Managed carrier relationships and negotiated international contracts, improving termination rates and call quality while representing the company in regulatory mediation on telecommunication taxation issues.

Master of Business Administration focused on business and management studies.

Bachelor of Science in Management Studies providing foundation in management principles and business operations.

Project Management certificate program covering foundational project planning and execution concepts.

Financial Analysis certificate training in financial analysis practices.