Derrick Coffie
@derrickcoffie
I lead business operations, process optimization, and technology delivery across complex enterprise teams.
JamaicaWhat I'm looking for
I've led operations and strategic technology initiatives at Jamaica National Group, supporting seven business units and more than 1,200 employees. I helped implement Salesforce and One JN Passport, expanding digital access for more than 180,000 customers while retiring legacy systems and improving customer experiences.
Most recently, I directed day-to-day operations at Monumental Partners Marketing Agency, strengthening workflow consistency, KPI visibility, vendor coordination, and client delivery. Earlier, I led Microsoft operations at Sutherland Global Services across three business lines, using Power BI and Excel reporting, coaching leaders, and standardizing operating practices to meet client SLA and quality objectives.
Experience
Work history, roles, and key accomplishments
Operations Manager
Monumental Partners Marketing Agency
Apr 2025 - Jul 2026 (1 year 3 months)
Directed day-to-day operations for a multidisciplinary team, coordinating priorities across internal stakeholders and clients. Implemented KPI dashboards and standardized processes to improve operational visibility and workflow consistency.
IT Business Manager
Jamaica National Group
Jan 2018 - Mar 2025 (7 years 2 months)
Led cross-functional initiatives across seven business units supporting over 1,200 employees. Served as business lead for strategic technology initiatives, including Salesforce and One JN Passport implementation, and designed executive reporting dashboards.
Led Microsoft operations across three business lines while consistently achieving client SLA and quality objectives. Developed Power BI and Excel reporting to improve operational insight and coached supervisors to enhance customer experience.
Built a foundation in customer operations, technical training, coaching, documentation, and service delivery.
Education
Degrees, certifications, and relevant coursework
American Sentinel University
Bachelor of Science, Management Information Systems
Bachelor of Science in Management Information Systems.
Availability
Location
JamaicaAuthorized to work in
Job categories
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