JJ Sanders

Managed office operations covering HR and bookkeeping, including retention, firing, recruitment, and compensation/benefits administration. Used QuickBooks for financial data entry, bank reconciliation, monthly reports, invoicing, spending reports, and payroll/payment processing.

Led business operations, HR processes, and technology-enabled improvements for a high-volume service organization, modernizing internal workflows with digital tools to improve accuracy and reporting. Managed full-cycle HR operations, ensured audit-ready compliance documentation, streamlined financial reconciliation with QuickBooks, and coordinated office technology support with vendors to maintain

Provided end-user support for site and remote customers, supporting hardware repair, OS remediation, application support, and mobile device troubleshooting. Performed IMAC-D/lifecycle refresh work, managed hardware depot responsibilities, and maintained quality ticket notes and updates.

Provided enterprise-level onsite and remote IT support to ensure technology reliability and productivity across business teams. Managed hardware lifecycle initiatives (IMAC-D, device refresh, OS migrations), supported mobile and application environments, and used ServiceNow for ticketing, documentation, and trend analysis while aligning IT strategy with stakeholder needs.

Supported dental office networks using YAPI software by improving workflows and delivering remote installs, configuration, support, and staff training. Created SOPs and learning materials, managed the support desk to identify trends, and partnered with internal teams to enhance product functionality.

Delivered remote technical support including installing/configuring software and resolving client technical issues. Supported HR functions such as recruiting and new employee orientation, while also developing training materials and managing/resolving user tickets.

Managed technology-related projects and vendor services to deliver commercial infrastructure initiatives aligned to SLAs, timelines, and technical specifications. Interpreted blueprints and performed take-offs, coordinated delivery with warehouses/vendors/contractors, and prepared and reviewed vendor quotes while maintaining strong client communication.

Coordinated client service level agreements to keep scopes, timelines, and project deliverables on schedule. Prepared take-offs using Intrepid blueprints, reviewed vendor quotes/specifications, and managed order submission and shipment status communication.

Led end-to-end telematics solution implementations, ensuring seamless onboarding and system adoption for enterprise clients from kickoff through deployment. Configured software profiles, validated system functionality, coordinated field installation schedules, delivered training, and resolved escalated issues while acting as a liaison between customers and internal teams.

Managed installation project phases by creating and monitoring tasks across departments within established timeframes. Set up customer software profiles, scheduled service appointments, escalated tickets for resolution, troubleshot software issues, and facilitated software training through project transitions.

Provided Level I technical support via telephone and email, assisting customers using account management systems with Level I security access. Supported sales and billing as a secondary role, escalated tickets/calls when needed, and added requested account features.

Provided administrative secretary and customer service support, including recording messages and handling office communications.

Served as a translating office assistant while supporting retail operations and customer service. Maintained sales records and managed inventory.

Earned a Master of Science in Information Technology Management from Western Governors University.

Earned a Bachelor of Science in Information Systems & Cybersecurity from ITT Technical Institute.

Earned an Associate of Science in Information Technology with a concentration in Computer Network Systems from ITT Technical Institute.