Laura Reyes
@laurareyes
Motivated professional transitioning into IT support with strong communication skills.
United StatesWhat I'm looking for
As a motivated and tech-savvy professional, I am transitioning into IT support, bringing over 10 years of experience in administrative and customer-facing roles. My background has equipped me with strong problem-solving abilities, multitasking skills, and a quick adaptability to new technologies. I am eager to leverage my communication and troubleshooting skills to contribute effectively to an IT Help Desk team.
In my most recent role as a Spanish Interpreter at Language Line Solutions, I facilitated real-time communication in various contexts, managing multiple platforms to ensure accurate interpretation. Prior to that, I served as an Office Manager at Cisco Systems, where I provided administrative and IT support, resolved basic computer issues, and maintained internal databases. My experience as an Administrative Assistant has further honed my ability to assist with tech-related tasks and support leadership in day-to-day operations.
Experience
Work history, roles, and key accomplishments
Spanish Interpreter
Language Line Solutions
Jan 2022 - Dec 2023 (1 year 11 months)
Facilitated real-time communication between English and Spanish speakers in technical, healthcare, and customer service contexts. Managed multiple platforms and systems simultaneously to ensure accurate interpretation.
Office Manager
Cisco Systems
Jan 2010 - Dec 2016 (6 years 11 months)
Provided administrative and IT support to staff, including resolving basic computer issues, managing office equipment, and coordinating onboarding setups. Maintained internal databases, processed employee records, and ran data reports.
Administrative Assistant / Executive
IDS USA
Jan 2009 - Dec 2010 (1 year 11 months)
Scheduled appointments, managed digital files, and supported leadership with day-to-day tech-related tasks. Assisted in basic software troubleshooting and coordinated staff training materials.
Sales Associate
Nine West Retail Store
Jan 2006 - Dec 2008 (2 years 11 months)
Used POS systems and handled inventory databases to ensure accuracy and timely updates. Supported back-office operations including basic system troubleshooting.
Administrative Assistant
Elder Affairs
Jan 2006 - Dec 2008 (2 years 11 months)
Created and maintained electronic documentation, meeting agendas, and compliance records. This role involved meticulous organization and adherence to regulatory standards.
Education
Degrees, certifications, and relevant coursework
BCBroward College
Associate in Business Administration, Business Administration
Completed coursework focusing on fundamental business principles, including management, marketing, and finance. Developed administrative and organizational skills essential for business operations.
COCoursera
Supply Chain Data Analyst Certificate, Supply Chain Data Analysis
Completed a specialized certificate program in supply chain data analysis. Focused on leveraging data to optimize logistics, inventory, and operational efficiency within supply chains.
BCBroward College
Business Specialist Certificate, Business
Obtained specialized training in business operations and administrative support. Gained proficiency in key business software and practices relevant to a specialist role.
Availability
Location
United StatesAuthorized to work in
Job categories
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