Looking for a job

Will Robinson

@willrobinson

Message

I keep property and business systems reliable, compliant, and easy to use.

United States

Message

What I'm looking for

I'm looking for a role where I can improve system reliability, streamline technical workflows, support end users, and partner with cross-functional teams on compliant operational technology.

At Cultura Homes, I administer property technology systems across multi-unit operations, managing access provisioning, software integrations, permissions, and Tier 1 support.

I diagnose network, hardware, access-control, and operational software issues while coordinating technology upgrades with vendors and internal stakeholders without service downtime.

Previously, at Crystal Stairs and BLS International LAX, I supported end users, audited databases, resolved access and workflow issues, and strengthened onboarding under strict privacy and regulatory standards.

I also build Excel tracking models for occupancy, system usage, KPIs, and reporting, drawing on experience with Salesforce, NetSuite, QuickBooks, Google Workspace, and administrative databases.

Experience

Work history, roles, and key accomplishments

Current

Property Technology & Operations Coordinator

Current

Cultura Homes

Jan 2023 - Present (3 years 8 months)

Administer property technology systems, manage account access and software integrations, and provide Tier 1 support. Lead technical onboarding and develop automated data tracking models for compliance and KPIs.

Tier 1 Troubleshooting Account Provisioning Software Integration Excel Data Analysis Regulatory Compliance Technical Onboarding Vendor Management

Administrative Systems & Support Assistant

Crystal Stairs

Jan 2019 - Jul 2023 (4 years 6 months)

Delivered front-line technical and administrative support, troubleshooting system access and workflow issues. Conducted database quality control and streamlined onboarding and scheduling processes.

Technical Support Troubleshooting Database Management Quality Control Excel Onboarding Scheduling

Technical & Administrative Support Assistant

BLS International LAX

Jan 2016 - Jan 2019 (3 years)

Managed digital application systems and user data workflows under high-volume SLAs. Conducted user onboarding, system audits, and resolved discrepancy tickets to ensure compliance.

System Administration Data Auditing Compliance User Onboarding Scheduling Customer Support