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JB@junellebuttram
Detail-oriented IT professional with expertise in systems analysis and project management.
United StatesI am a detail-oriented and analytical IT professional with extensive experience in systems analysis, project management, and technical support. My career has been marked by a strong track record in managing and optimizing technology solutions, ensuring that projects align with business goals while maintaining high standards of quality and efficiency.
Currently, I serve as an Analyst I at Paylocity, where I analyze third-party vendor business requirements and coordinate project tasks with clients and vendors. My previous roles have equipped me with a diverse skill set, including troubleshooting, data management, and client interaction. I am passionate about leveraging my analytical skills and exceptional communication abilities to contribute to a challenging management or IT position.
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Work history, roles, and key accomplishments
Paylocity
Jul 2023 - Present (2 years 4 months)
Analyzed and reviewed third-party vendor business requirements to ensure alignment with project goals. Coordinated with clients and vendors to manage project tasks and activities, ensuring timely completion.
Paylocity
Jul 2022 - Present (3 years 4 months)
Provided integration support and troubleshooting for various data and system issues. Managed data entry, claims examination, and project-related tasks efficiently.
FirstSource
Aug 2021 - Present (4 years 3 months)
Processed and verified data from image forms, ensuring accuracy and completeness. Provided claims support, meeting productivity and quality standards.
Concentrix-Avalon
Oct 2019 - Present (6 years 1 month)
Delivered technical support, troubleshooting, and customer service for various devices and issues. Provided training and leadership to new hires, monitored team performance, and managed customer interactions.
Carolina Medical Lab
Dec 2016 - Present (8 years 11 months)
Troubleshot and resolved hardware and software issues; supported network and desktop printers. Managed inventory, client interactions, and project presentations effectively.
Charlotte School of Law
Dec 2016 - Present (8 years 11 months)
Provided desktop support, troubleshooting issues, and configuring hardware and software. Ensured network connectivity and supported end-user computing environments.
BAE Systems
Nov 2015 - Present (10 years)
Managed ticketing system (Remedy), documented resolutions, and monitored network services. Prepared reports and supported incident resolution with detailed documentation.
Ralph Lauren
Aug 2015 - Present (10 years 3 months)
Addressed sales, service, and technical issues via various communication channels. Utilized various systems for customer service and conflict resolution.
Noregon Systems Inc.
Nov 2014 - Present (11 years)
Installed and configured JPRO software, managed user groups, and performed hardware and software maintenance. Ensured optimal system performance and user access.
Global Brands Group
Sep 2014 - Present (11 years 2 months)
Managed merchandise allocation, processed sales orders, and handled electronic transactions using SAP/ERP. Ensured efficient inventory flow and accurate order fulfillment.
North Carolina A&T State University
Jan 2014 - Present (11 years 10 months)
Provided support for Windows software, hardware troubleshooting, and Cisco server setup. Assisted with network and desktop support tasks.
New Beginnings Academy
Jun 2009 - Present (16 years 5 months)
Managed office documents, scheduled meetings, and processed payroll. Provided administrative and IT support.
Degrees, certifications, and relevant coursework
NUBachelor of Science, Business Education and Information Technology
Activities and societies: Served as IT Volunteer/Networking Support/Desktop Support Staff.
Completed a Bachelor of Science degree focusing on the intersection of business principles and information technology. Gained expertise in areas such as systems analysis, data management, and technical support relevant to business operations.
Software and tools used professionally
United StatesYou can contact Junelle and 90k+ other talented remote workers on Himalayas.
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