Open to opportunities

Junelle Buttram

@junellebuttram

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Detail-oriented IT professional with expertise in systems analysis and project management.

United States

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What I'm looking for

I am seeking a role that challenges me and allows for growth, where I can utilize my analytical skills and contribute to team success.

I am a detail-oriented and analytical IT professional with extensive experience in systems analysis, project management, and technical support. My career has been marked by a strong track record in managing and optimizing technology solutions, ensuring that projects align with business goals while maintaining high standards of quality and efficiency.

Currently, I serve as an Analyst I at Paylocity, where I analyze third-party vendor business requirements and coordinate project tasks with clients and vendors. My previous roles have equipped me with a diverse skill set, including troubleshooting, data management, and client interaction. I am passionate about leveraging my analytical skills and exceptional communication abilities to contribute to a challenging management or IT position.

Experience

Work history, roles, and key accomplishments

Current

Analyst I, Benefits Integration Project Management

Current

Paylocity

Jul 2023 - Present (1 year 11 months)

Analyzed and reviewed third-party vendor business requirements to ensure alignment with project goals. Coordinated with clients and vendors to manage project tasks and activities, ensuring timely completion.

EDI Project Management

Integration Support Specialist

Paylocity

Jul 2022 - Present (2 years 11 months)

Provided integration support and troubleshooting for various data and system issues. Managed data entry, claims examination, and project-related tasks efficiently.

Data Integration Troubleshooting Data Entry Claims Management

Data Entry and Claims Examiner Specialist

FirstSource

Aug 2021 - Present (3 years 10 months)

Processed and verified data from image forms, ensuring accuracy and completeness. Provided claims support, meeting productivity and quality standards.

Data Processing Data Quality Productivity Standards Quality Assurance

Quality Assurance Tech Senior Advisor, Floor Support, and Team Leader

Concentrix-Avalon

Oct 2019 - Present (5 years 8 months)

Delivered technical support, troubleshooting, and customer service for various devices and issues. Provided training and leadership to new hires, monitored team performance, and managed customer interactions.

Technical Support Troubleshooting Customer Service Team Leadership Performance Monitoring

Lead IT Support Specialist / Client Services / Supply & Inventory Specialist

Carolina Medical Lab

Dec 2016 - Present (8 years 6 months)

Troubleshot and resolved hardware and software issues; supported network and desktop printers. Managed inventory, client interactions, and project presentations effectively.

Inventory Management Client Services

Desktop Support Technician Lead (Project)

Charlotte School of Law

Dec 2016 - Present (8 years 6 months)

Provided desktop support, troubleshooting issues, and configuring hardware and software. Ensured network connectivity and supported end-user computing environments.

Desktop Support Software Configuration

Systems Operation Analyst / Service Desk Tier 2 / Chat Team Tier 2

BAE Systems

Nov 2015 - Present (9 years 7 months)

Managed ticketing system (Remedy), documented resolutions, and monitored network services. Prepared reports and supported incident resolution with detailed documentation.

Remedy Ticketing Systems Documentation

Customer Service Representative

Ralph Lauren

Aug 2015 - Present (9 years 10 months)

Addressed sales, service, and technical issues via various communication channels. Utilized various systems for customer service and conflict resolution.

Customer Service Sales Support Technical Support Conflict Resolution Communication Skills

Senior Configuration Specialist

Noregon Systems Inc.

Nov 2014 - Present (10 years 7 months)

Installed and configured JPRO software, managed user groups, and performed hardware and software maintenance. Ensured optimal system performance and user access.

Installation Configuration Management User Groups Maintenance

Allocator (Project)

Global Brands Group

Sep 2014 - Present (10 years 9 months)

Managed merchandise allocation, processed sales orders, and handled electronic transactions using SAP/ERP. Ensured efficient inventory flow and accurate order fulfillment.

Merchandise Allocation Sales Orders SAP Inventory Management

IT Volunteer/Networking Support/Desktop Support Staff

North Carolina A&T State University

Jan 2014 - Present (11 years 5 months)

Provided support for Windows software, hardware troubleshooting, and Cisco server setup. Assisted with network and desktop support tasks.

Windows OS Networking Desktop Support

Administration Assistant / IT Intern

New Beginnings Academy

Jun 2009 - Present (16 years)

Managed office documents, scheduled meetings, and processed payroll. Provided administrative and IT support.

Administrative Support Document Management Scheduling Payroll Processing IT Support

Education

Degrees, certifications, and relevant coursework

North Carolina A&T State University

Bachelor of Science, Business Education and Information Technology

Activities and societies: Served as IT Volunteer/Networking Support/Desktop Support Staff.

Completed a Bachelor of Science degree focusing on the intersection of business principles and information technology. Gained expertise in areas such as systems analysis, data management, and technical support relevant to business operations.