Sharon Collier

Provide comprehensive support for the software development lifecycle, performing root-cause analysis and improving knowledge management workflows. Adhere to ITIL and Agile standards to maintain best practices.

Oversaw a team promoting census participation awareness, addressing barriers to engagement and coordinating resources for community members.

Ensured content accuracy and functionality of complex data systems, resolving technical issues and facilitating communication among global teams.

Collaborated with stakeholders to facilitate issue resolution and provided administrative support for cloud services, optimizing system performance.

Directed incident response for corporate intranet, managing escalation procedures and developing reporting systems to improve service metrics.

Managed online sales and the overall look of the company’s website, focusing on generating sales through various online channels.

Established billing protocols for accurate invoice processing, ensuring compliance with contractual obligations and regulatory standards while updating billing systems.

Provided analysis support for User Acceptance Testing, assisting with maintenance and troubleshooting of financial operations systems.

Oversaw service center operations, managing ticketing systems and ensuring service delivery excellence for intranet support services.

Provided administrative support for business operations and facilitated communication among various agencies to address community needs.

Analyzed financial data for affiliate circuits, partnering with Finance and Operations teams to manage a large volume of financial records while achieving high accuracy.