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Melissa Johnson

@melissajohnson3

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I resolve high-volume employee requests, maintain accurate records, and streamline remote support operations.

United States

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What I'm looking for

I'm looking for a remote service desk or technical support role where I can resolve requests, troubleshoot system and process issues, maintain accurate documentation, and deliver dependable customer support.

At Upgrades, LLC, I manage full-cycle onboarding and payroll, resolve high volumes of employee requests, and maintain audit-ready compliance records. I also improve onboarding paperwork and recordkeeping while serving as a first point of contact for staff issues.

Across Security Credit Services, TruckPro, Wulzcat Fiber & Cable, and staffing operations, I’ve handled multi-system documentation, scheduling, payroll, compliance, and partner support. I bring 8+ years of accurate, deadline-driven troubleshooting and customer service to remote service desk support.

Experience

Work history, roles, and key accomplishments

Current

HR / Payroll / Onboarding Manager

Current

Upgrades, LLC

Dec 2024 - Present (1 year 9 months)

Own full-cycle onboarding and payroll processing for all incoming employees, resolving a high volume of individual requests accurately and on deadline every cycle. Maintain and troubleshoot employee records and compliance documentation, and implement process improvements.

Payroll Processing Onboarding Compliance Records Management Troubleshooting Process Improvement Budgeting Vendor Management Microsoft Office Quickbooks

Agency Support Specialist

Security Credit Services, LLC

Mar 2022 - Dec 2024 (2 years 9 months)

Served as the sole owner of the outsourcing portfolio process, placing 400,000–500,000 accounts monthly across replaced portfolios while onboarding all new portfolios as they arrived. Acted as the primary support liaison between corporate teams and nationwide partner agencies.

Portfolio Management Onboarding Compliance Documentation Audit Customer Service Correspondence Multi System Data Entry

Office Supervisor

TruckPro, LLC

Jun 2021 - Mar 2022 (9 months)

Supervised day-to-day office operations, payroll, and vendor relations for the location. Managed billing, invoicing, and inventory audits, and coordinated daily outbound shipments from the brake reline center.

Office Management Payroll Vendor Relations Billing Invoicing Inventory Audits Scheduling Logistics

HR Manager / Office Manager

Wulzcat Fiber & Cable Inc.

Apr 2020 - Jun 2021 (1 year 2 months)

Led recruiting, onboarding, payroll, compliance, and billing for a workforce of 50+ employees while overseeing daily office operations. Maintained VIN records and ownership documentation for the company's full fleet of trucks and equipment.

Recruitment Onboarding Payroll Compliance Billing Office Management Record keeping Fleet Documentation Microsoft Office

Staffing Specialist

EMI Staffing

Oct 2018 - Oct 2019 (1 year)

Coordinated scheduling, onboarding, and payroll for placed staff across multiple client accounts. Facilitated multiple new-hire orientation sessions daily and administered all required employment paperwork and pre-employment drug screenings.

Scheduling Onboarding Payroll New Hire Orientations Drug Screening Record keeping Customer Service

Office Coordinator

Newsom Logging Company

Jan 2016 - Sep 2018 (2 years 8 months)

Provided administrative support including invoicing, filing, and correspondence for daily operations. Coordinated dispatch and daily scheduling for drivers and logging crews, and managed vendor and supplier relations.