Open to opportunities

Taneisha Owens

@taneishaowens

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Experienced remote IT operations leader optimizing cloud platforms, support, and team performance.

United States

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What I'm looking for

I seek a remote or hybrid role leading IT operations or support teams where I can improve processes, train staff, and manage enterprise cloud platforms.

I am an IT professional with 10+ years managing remote IT operations, systems administration, and help desk teams across healthcare, media, and technology sectors. I have led onboarding and managed enterprise platforms including Office 365, Active Directory, Google Workspace, VMware, and MDM solutions while building and training support teams.

I excel at designing training programs, translating technical workflows into accessible processes, and implementing security and operational policies to ensure consistency. I am results-driven, detail-oriented, and experienced operating independently in distributed global teams, with a proven record of improving IT service delivery and incident resolution.

Experience

Work history, roles, and key accomplishments

Current

IT Solutions Manager

Current

Market Enginuity

Jul 2022 - Present (3 years 8 months)

Lead onboarding and implementation of IT managed services in a fully remote environment, administering Office 365, SharePoint, GoDaddy, and Apple Business Manager while overseeing help desk operations and delivering employee training programs.

Office 365 SharePoint Apple Business Manager GoDaddy Service Desk IT Security Ticketing Systems

IT Support Engineer

Stratasan

Dec 2020 - Oct 2022 (1 year 10 months)

Managed employee lifecycle IT operations and resolved Tier 2–3 support across Google Drive, Windows OS, email, and hardware; configured Google Credential Provider and developed IT policies to ensure operational consistency.

Google Workspace Google Credential Provider Windows OS Active Directory Tier 2 Support Ticketing Systems

Airport Systems Support Engineer

ServiceTec International

Mar 2020 - Dec 2020 (9 months)

Provisioned and deployed Flight Information Display Systems and maintained access control and networking infrastructure, while responding to help desk tickets and imaging Windows machines across the airport environment.

Access Control Windows Imaging Help Desk Support

IT Support Technician

Alana HealthCare

Aug 2017 - Mar 2020 (2 years 7 months)

Built an in-house IT help desk, hiring and training Tier 1 staff, and administered VMware AirWatch MDM and global Office 365 environment while resolving Tier 2–3 issues including Active Directory and network support.

Airwatch Office 365 Active Directory Help Desk Support Tier 1 Support Imaging Network Support Team Leadership

IT Support / Printfleet Admin

NovaCopy

Oct 2015 - Mar 2017 (1 year 5 months)

Managed meter reporting across multiple branches and provided IT support for clients and field technicians, including network and server setups and Printfleet application installations.

Printfleet Servers client support Field Technician Troubleshooting Installation

Technical Support Team Lead

Asurion

Apr 2014 - Oct 2015 (1 year 6 months)

Delivered technical support for mobile devices and computers and was promoted to Team Lead to coach technicians on escalations and train staff on new device releases.