Lee Wigley
@leewigley
Results-driven Support Professional
United StatesWhat I'm looking for
As a seasoned Support Professional with over 15 years of experience, I have consistently delivered exceptional results in leading customer support and technical teams. My expertise in project management, data analysis, and process improvement has enabled me to drive significant improvements in customer satisfaction and operational metrics.
Throughout my career, I have demonstrated a strong focus on enhancing customer experience and operational efficiency. My proven track record in delivering exceptional support has earned me recognition and awards in my previous roles.
I am a results-driven professional with a passion for leveraging technology to drive business growth. With a strong background in technical support, project management, and team leadership, I am confident in my ability to make a meaningful impact in any organization.
Experience
Work history, roles, and key accomplishments
Technical Support & Implementation Analyst
QuickFee
Sep 2022 - Present (2 years 9 months)
Spearheaded the integration of Connect application with Practice Management Systems, enhancing firm functionality. Led cross-functional teams to maintain project timelines and accountability, utilizing Smartsheets.
Onboarding & Migration Specialist
DaySmart
Jun 2022 - Sep 2022 (3 months)
Managed end-to-end onboarding and data migration for TeamUp, ensuring smooth transitions and high customer satisfaction.
Manager, Customer Support
Workday
May 2022 - Jun 2022 (1 month)
Provided leadership for a team of customer support analysts, focusing on training and career development.
Senior Manager, Technical Support
CareerBuilder
Aug 2016 - May 2022 (5 years 9 months)
Led a team of Tier II support analysts, achieving a 90% reduction in RONA through process improvements.
Manager, Customer Support & Services
Sage Software
Aug 2015 - Aug 2016 (1 year)
Managed a team of 15 support analysts, focusing on individual development and career growth.
Accountant Advocate
Sage Software
May 2014 - Aug 2015 (1 year 3 months)
Enhanced customer experience for Sage Accountants Network members.
Customer Support Supervisor
Sage Software
Jan 2009 - May 2014 (5 years 4 months)
Led technical support teams, handled escalations, and developed support processes.
Product Specialist & Technical Support Analyst
Sage Software
Sep 2007 - Jan 2009 (1 year 4 months)
Provided expert support for Sage 50, developed internal processes, and received multiple performance awards.
Education
Degrees, certifications, and relevant coursework
Lee hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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