LW
Open to opportunities

Lee Wigley

@leewigley

Results-driven Support Professional

United States

What I'm looking for

Seeking a challenging role that leverages my technical expertise and leadership skills to drive business growth and customer satisfaction.

As a seasoned Support Professional with over 15 years of experience, I have consistently delivered exceptional results in leading customer support and technical teams. My expertise in project management, data analysis, and process improvement has enabled me to drive significant improvements in customer satisfaction and operational metrics.

Throughout my career, I have demonstrated a strong focus on enhancing customer experience and operational efficiency. My proven track record in delivering exceptional support has earned me recognition and awards in my previous roles.

I am a results-driven professional with a passion for leveraging technology to drive business growth. With a strong background in technical support, project management, and team leadership, I am confident in my ability to make a meaningful impact in any organization.

Experience

Work history, roles, and key accomplishments

QU
Current

Technical Support & Implementation Analyst

QuickFee

Sep 2022 - Present (2 years 9 months)

Spearheaded the integration of Connect application with Practice Management Systems, enhancing firm functionality. Led cross-functional teams to maintain project timelines and accountability, utilizing Smartsheets.

DA

Onboarding & Migration Specialist

DaySmart

Jun 2022 - Sep 2022 (3 months)

Managed end-to-end onboarding and data migration for TeamUp, ensuring smooth transitions and high customer satisfaction.

WO

Manager, Customer Support

Workday

May 2022 - Jun 2022 (1 month)

Provided leadership for a team of customer support analysts, focusing on training and career development.

CA

Senior Manager, Technical Support

CareerBuilder

Aug 2016 - May 2022 (5 years 9 months)

Led a team of Tier II support analysts, achieving a 90% reduction in RONA through process improvements.

SS

Accountant Advocate

Sage Software

May 2014 - Aug 2015 (1 year 3 months)

Enhanced customer experience for Sage Accountants Network members.

SS

Product Specialist & Technical Support Analyst

Sage Software

Sep 2007 - Jan 2009 (1 year 4 months)

Provided expert support for Sage 50, developed internal processes, and received multiple performance awards.

Education

Degrees, certifications, and relevant coursework

Lee hasn't added their education

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Tech stack

Software and tools used professionally

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Lee Wigley - Technical Support & Implementation Analyst - QuickFee | Himalayas