Open to opportunities

Alexandre Reis

@alexandrereis

Message

Results-driven professional with expertise in operations and customer service.

United States

Message

What I'm looking for

I am seeking a role that values collaboration, offers growth opportunities, and allows me to leverage my operational expertise.

As a results-driven professional, I bring a strong background in operations, customer service, and IT support. My experience includes managing complex projects and streamlining processes to enhance organizational efficiency. I have successfully processed payroll for over 200 employees, improved employee relations, and coordinated logistics for advertising installations, all while maintaining a commitment to exceptional customer experiences.

With a Bachelor’s Degree in Software Engineering and an Associate Degree in Computer Networking and Information Technology, I possess a solid technical foundation. My proficiency in tools such as Microsoft Office 365, Google Suite, and various programming languages allows me to adapt quickly to new challenges. I am fluent in English, Spanish, and Portuguese, enabling me to communicate effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

HR & Payroll Specialist

American Airlines

Sep 2023 - Nov 2023 (2 months)

Managed benefits administration and payroll for over 200 employees, improving access to benefits and ensuring compliance with regulations. Enhanced employee relations and streamlined onboarding processes, leading to increased team morale and productivity.

Payroll Processing Employee Relations Benefits Administration Conflict Resolution Onboarding Compliance Team Management Performance Management

Operations Coordinator

JCDecaux Group

Apr 2022 - Apr 2023 (1 year)

Collaborated with sales to enhance customer satisfaction and created operational reports to guide improvements. Maintained high-quality standards in advertising displays and coordinated logistics for installations, optimizing efficiency.

Customer Satisfaction Reporting Logistics Coordination Performance Metrics Advertising Team Collaboration Sales Efficiency

Administrative & Event Assistant

Virgin Hotels

Aug 2019 - Feb 2020 (6 months)

Promoted hotel services to boost reservations and provided exceptional customer service. Coordinated events across departments, ensuring smooth operations and high guest satisfaction.

Event Management Customer Service Coordination Customer Satisfaction Team Collaboration Problem Solving Communication

Sales Development Representative

Sixt Rental Group

Jun 2018 - Mar 2019 (9 months)

Managed customer reservations and transactions, achieving high satisfaction. Guided customers in vehicle selection and trained new employees in service protocols.

Upselling Training Customer Service Communication

IT Support Specialist

Sinistral Group

Jan 2017 - Jan 2019 (2 years)

Provided technical support and conducted maintenance on IT systems, enhancing performance and security. Documented issues for knowledge sharing and collaborated on technology improvements.

Technical Support IT Documentation Systems Performance Collaboration

CEO & Managing Partner

Go Brazilian Spa Center

Jan 2008 - Jan 2014 (6 years)

Developed strategic business plans and led a team to foster a positive work environment. Established strong client relationships and managed all aspects of operations for sustained growth.

Business Development Strategic Planning Team Leadership Client Relationship Management Operations Management Relationship Management