jimmy tsangJT
Looking for a job

jimmy tsang

@jimmyt

Technical customer service expert with IT experience.

United States

What I'm looking for

Seeking a challenging role that combines technical expertise with customer-facing responsibilities, offering opportunities for growth and development in a dynamic team.

I'm Jimmy E. Tsang, a dedicated and skilled technical customer service expert with a strong background in IT. With experience in troubleshooting, hardware repair, and software management, I'm confident in my ability to provide top-notch support to customers. My passion for IT is evident in my extensive experience in the field, from working as an IT Support specialist to participating in SkillsUSA tournaments.

Throughout my career, I've developed strong customer service skills, working with customers in various settings, including retail and online platforms. I'm proficient in navigating Windows menus, using Microsoft Office, and operating anti-virus programs. Additionally, I hold certifications in forklift operation and chain motor maintenance and repair.

I'm excited to leverage my technical expertise and customer service skills to contribute to a dynamic team and drive success in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

MA

Customer Service Associate

Maverik

Feb 2022 - Dec 2022 (10 months)

Served customers at cash register, cleaned and maintained store, prepared breakfast bar according to health guidelines, and remained calm and vigilant while observing the store overnight.

HD

Customer Service Associate

Home Depot

May 2022 - Sep 2022 (4 months)

Assisted customers inside and outside the store, managed product availability and coordinated product fulfillment, and assisted with the upkeep and well-being of various plants and trees.

SC

Customer Service Associate

SRP support / Chime

Apr 2021 - Nov 2021 (7 months)

Managed transaction histories and banking details of members, navigated an online system to quickly and efficiently diagnose issues, and worked with team leads to come to a resolution for difficult problems.

EI

Warehouse Worker / Packer

E-tailer inc.

Aug 2018 - Apr 2021 (2 years 8 months)

Performed order quality control, packed perishable items quickly and efficiently, operated an online program for product management, and performed miscellaneous forklift duties.

SR

Concert / AV Tech

Silver Legacy Resort/Casino

Jul 2017 - Aug 2018 (1 year 1 month)

Assembled stage and risers, loaded in and set up concerts/comedians/events, and worked alongside AV to install, repair, and maintain computer systems, projectors, and run ethernet cable.

RA

Isle One Associate

Raley’s

Apr 2017 - Jul 2017 (3 months)

Opened the store and got ready for customers, operated register and fuel pump system, and performed maintenance on car wash systems.

SH

IT Support

Spanish Springs HS

Mar 2015 - Jul 2016 (1 year 4 months)

Troubleshot and maintained projectors and printers, catalogued and diagnosed through a web interface, managed mobile technology equipment, and maintained performance.

Education

Degrees, certifications, and relevant coursework

jimmy hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Browse remote talent

Tech stack

Software and tools used professionally

Interested in hiring jimmy?

You can contact jimmy and 90k+ other talented remote workers on Himalayas.

Message jimmy

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
jimmy tsang - Customer Service Associate - Maverik | Himalayas