Open to opportunities

Nickolas Brandsma

@nickolasbrandsma

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IT Support Specialist focused on hands-on troubleshooting and clear communication for non-technical users.

United States

Message

What I'm looking for

I’m looking for an IT support role delivering responsive, hands-on troubleshooting. I want to help non-technical users, resolve issues quickly at first contact, and keep improving my skills in Windows, networking, and remote support.

I bring 5+ years of front-line, high-volume service experience and a solid IT foundation, including a B.S. in Computer Science and CompTIA A+ certification. I’m known for resolving issues at first contact, communicating clearly, and breaking down technical concepts so non-technical users can act with confidence.

Now, I’m focused on hands-on IT support—building and upgrading PCs, configuring operating systems, diagnosing devices, and troubleshooting home Wi‑Fi and network connectivity. Whether I’m guiding users through Windows and mobile fixes or using remote support tools, I aim to deliver responsive, reliable support with attention to detail and a fast-learning mindset.

Experience

Work history, roles, and key accomplishments

Current

Member Services Associate

Current

Costco Wholesale

Sep 2022 - Present (3 years 9 months)

Advised members on electronics and technology purchases by explaining product features, specifications, and trade-offs in plain language. Resolved member questions and complaints at first point of contact in a high-volume environment while using inventory-lookup and point-of-sale systems, and cross-trained across departments to provide timely support.

Customer Support Electronics Product Guidance Inventory Point of Sale Systems Complaint Handling Cross Training High Volume

Receiving Dock L1 Associate

Amazon

Aug 2020 - Jun 2022 (1 year 10 months)

Served as Dock Process Guide, training and onboarding new hires on receiving-dock operations and guiding the team through new systems as they were introduced. Reconciled purchase-order discrepancies, correcting or escalating issues as needed, and resolved day-to-day operational problems to keep workflows moving accurately in a fast-paced, metrics-driven environment.

Receiving Operations New Hire Onboarding Process Guides Workflow Accuracy Metrics Driven Environment

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Greensboro

Bachelor of Science, Computer Science

Activities and societies: Coursework included networking, operating systems, system administration, and database management.

B.S. in Computer Science from the University of North Carolina at Greensboro, with coursework in networking, operating systems, system administration, and database management.