Tafari Wright
@tafariwright
Customer-focused technical support specialist delivering efficient Tier 1 troubleshooting and service.
United StatesWhat I'm looking for
I am a dedicated technical support professional with extensive front-facing experience across healthcare, consumer tech, retail, and logistics environments. I consistently deliver Tier 1 support using tools like ServiceNow and Active Directory, troubleshoot hardware and software on Windows and mobile platforms, and maintain high client satisfaction through empathetic communication and efficient problem resolution.
My background includes improving ticket resolution workflows, supporting inventory and financial data integrity, handling high-volume and emergency calls, and training team members to improve operational accuracy. I am pursuing Security+ certification and hold a Cyber Defense Professional certificate from UCF, demonstrating my commitment to expanding technical and security capabilities.
Experience
Work history, roles, and key accomplishments
Telecommunications Operator
Orlando Health
Aug 2025 - Present (4 months)
Deliver Tier 1 technical support and triage for internal staff, handling high-volume calls and emergency/trauma codes while documenting and escalating incidents via ServiceNow to improve response times and record accuracy.
ASProvided Tier 1 support to diagnose and resolve customer issues, optimized troubleshooting workflows to reduce ticket resolution times, and supported Active Directory tasks to manage user accounts and access.
SYImplemented corrective actions to improve financial and inventory data accuracy, analyzed discrepancies and collaborated with teams to enhance inventory management and operational efficiency.
DGLead Warehouse Associate
Dollar General
Apr 2020 - Jul 2021 (1 year 3 months)
Supported and optimized warehouse operations by refining inventory systems, training team members, and enforcing quality controls to improve order fulfillment accuracy and workflow efficiency.
WAPharmacy Support Specialist
Walgreens
Jan 2019 - Jul 2021 (2 years 6 months)
Handled high-volume support calls and system inquiries while maintaining HIPAA and data privacy compliance, collaborating with teams to improve data accuracy and reduce resolution times.
Front Desk Receptionist
Extended Stay Hotels
May 2015 - Nov 2018 (3 years 6 months)
Provided front-line guest support, managed high-volume phone interactions, processed payments and check-ins/check-outs accurately, and resolved guest concerns to maintain positive experience.
Education
Degrees, certifications, and relevant coursework
UFUniversity of Central Florida
Certification in Cyber Defense Professional, Cyber Defense
2024 - 2025
Completed a Certification in Cyber Defense Professional at the University of Central Florida focusing on foundational cyber defense principles and practical security skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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