Open to opportunities

Jason User

@mjagrana

Message

Motivated IT support representative eager to advance in technology.

United States

Message

What I'm looking for

I am looking for an entry-level IT role that fosters growth and learning opportunities.

I am a motivated and tech-savvy IT beginner with a solid foundation in computer systems, networking, and technical support. My journey in technology has equipped me with the skills necessary to provide effective IT support, and I am eager to learn and further advance my career in this dynamic field.

Throughout my experience, I have demonstrated my ability to collaborate effectively with team members, streamline operations, and ensure high levels of customer satisfaction. My role as a Help Desk Representative allowed me to diagnose and resolve network issues efficiently while staying current with industry technologies. I am known for being a fast learner, strong communicator, and problem-solver, which I believe are essential qualities for success in the IT industry.

Experience

Work history, roles, and key accomplishments

Current

Package Handler

Current

Fedex

Apr 2025 - Present (3 months)

Collaborated effectively with team members to streamline daily operations, resulting in improved workflow and faster task completion.

Teamwork Workflow Optimization Task Completion Operations Logistics

Help Desk Representative

Telcom Systems

Mar 2024 - Mar 2025 (1 year)

Provided technical customer support for telecommunications systems, including routers, switches, and fiber optics. Diagnosed and resolved network and service issues efficiently while ensuring a high level of customer satisfaction. Demonstrated adaptability by working across various networking platforms and responding to changing priorities.

Technical Support Telecommunications Customer Service Routers Switching Communication

Warehouse Associate

Amazon Fresh

Dec 2020 - Mar 2024 (3 years 3 months)

Performed inbound processing and inventory problem-solving in a fast-paced warehouse environment, consistently meeting productivity targets of 130 units per hour. Processed, packaged, and shipped orders while maintaining organized inventory and inspecting shipments for quality and accuracy. Utilized computer systems to track shipments, resolve inventory discrepancies, and support operational effic

Inventory Management Productivity Quality Control Systems Supply Chain Logistics

Helpdesk Intern

SCCD Corp

Aug 2016 - Oct 2016 (2 months)

Troubleshoot basic software, hardware and network issues. Practiced proper documentation. Performed computer assembly and Windows setup/installation.

Documentation Windows Installer Technical Support

Education

Degrees, certifications, and relevant coursework

Lyceum of Subic Bay

BS in Information Technology, Information Technology

Studied Information Technology at Lyceum of Subic Bay from 2012 to 2017. The curriculum covered various aspects of IT, preparing for a career in the field. Credited/evaluated by ECE for a US Bachelor Equivalent.

Flatiron School

Certificate, Cybersecurity Analytics

Completed the Amazon Career Choice Cybersecurity Analytics program from June 2022 to April 2023. This program provided foundational knowledge and skills in cybersecurity analytics.