Jason User

Collaborated effectively with team members to streamline daily operations, resulting in improved workflow and faster task completion.

Provided technical customer support for telecommunications systems, including routers, switches, and fiber optics. Diagnosed and resolved network and service issues efficiently while ensuring a high level of customer satisfaction. Demonstrated adaptability by working across various networking platforms and responding to changing priorities.

Performed inbound processing and inventory problem-solving in a fast-paced warehouse environment, consistently meeting productivity targets of 130 units per hour. Processed, packaged, and shipped orders while maintaining organized inventory and inspecting shipments for quality and accuracy. Utilized computer systems to track shipments, resolve inventory discrepancies, and support operational effic

Troubleshoot basic software, hardware and network issues. Practiced proper documentation. Performed computer assembly and Windows setup/installation.

Studied Information Technology at Lyceum of Subic Bay from 2012 to 2017. The curriculum covered various aspects of IT, preparing for a career in the field. Credited/evaluated by ECE for a US Bachelor Equivalent.

Completed the Amazon Career Choice Cybersecurity Analytics program from June 2022 to April 2023. This program provided foundational knowledge and skills in cybersecurity analytics.