Open to opportunities

Lee Mcnutt

@leemcnutt

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Enthusiastic IT professional with a passion for technology.

United States

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my technical skills to enhance user experiences.

I'm an enthusiastic IT professional with a solid background in customer service and a genuine passion for technology. My experience in troubleshooting and solving problems in fast-paced environments has equipped me with the skills necessary to tackle technical issues head-on. I am excited to bring my hands-on experience with Microsoft Office Suite, Microsoft 365 applications, and various IT tools to a Technical Support Specialist position.

Throughout my career, I've demonstrated a commitment to teamwork and delivering exceptional service that makes a difference for users. My roles in customer service have honed my problem-solving abilities and critical thinking skills, allowing me to address customer inquiries effectively and maintain high satisfaction ratings. I am eager to contribute my skills and experience to a dynamic team that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Little Caesars Pizza

Nov 2023 - Present (1 year 7 months)

Managed transactions and provided exceptional customer service, maintaining a 95% customer satisfaction rating. Addressed customer inquiries via phone and in-person, ensuring accurate order processing and resolving concerns rapidly.

Customer Service Order Processing Problem Solving

Logistics Associate

UPS

Jun 2021 - Jan 2022 (7 months)

Organized and scanned packages for efficient processing, ensuring accurate and timely deliveries for various customers. Developed attention to detail by meticulously sorting and handling packages, unloading multiple trucks each night.

Logistics Package Handling Attention To Detail Package handling

Fulfillment Center Associate

Amazon.com

Jun 2020 - Apr 2021 (10 months)

Scanned merchandise for accurate customer allocation, contributing to efficient inventory management. Collaborated with team members to ensure seamless operations on the conveyor belt, enhancing overall productivity.

Inventory Management Merchandise Scanning Team Collaboration

Education

Degrees, certifications, and relevant coursework

My Computer Career - Charlotte, NC

Certificate, Information Technology

Completed a comprehensive program focused on information technology fundamentals and practical applications. Gained hands-on experience with various IT tools and systems relevant to technical support roles.

Paul Simon Job Corps Center - Chicago, IL

License, Pharmacy Technician

Obtained a Pharmacy Technician License, demonstrating proficiency in pharmaceutical practices and regulations. This certification equipped me with knowledge in healthcare support.