Fabienne Rigodon
@fabiennerigodon
IT Helpdesk Support professional with 10+ years troubleshooting hardware/software and delivering customer-centered service under pressure.
United StatesWhat I'm looking for
I’m an IT support professional focused on service desk excellence—troubleshooting hardware and software, supporting end-users, and keeping systems running reliably in fast-paced, high-pressure environments.
I bring over a decade of hands-on experience across POS and end-user workflows, using diagnostics and maintenance to resolve issues in real time, support operational continuity, and maintain user trust. I’ve improved customer satisfaction by 10%, reduced waste by 25%, and boosted department revenue by 20% within 90 days through tech-informed strategies and fast execution.
With cloud technologies training and CompTIA Security+ certification, I’m committed to transitioning into a full-time IT support role aligned with federal systems, mission-critical teams, or government operations—where uptime, best practices, and scalable support directly impact mission outcomes.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Customer-facing retail support role at Target, providing assistance to shoppers and handling issues as they arose. Focused on customer satisfaction and efficient in-store service.
Performed daily operational support across department systems and mobile inventory tools, including hardware/software troubleshooting. Increased customer satisfaction by 10% through fast issue resolution. Used task management platforms to coordinate team workflows, improving communication and productivity. Boosted department revenue by 20% within 90 days through trend-based inventory insights and
As a seasoned customer service professional, I bring a wealth of expertise in critical thinking, creative problem-solving, and effective time management to the table. With a strong foundation in inventory control and a knack for multitasking, I consistently deliver exceptional results.
My extensive experience in the field has honed my ability to work seamlessly within a team, while my proficiency
Delivered excellent guest service, explained safety protocols, and supported engaging venue experiences. Helped coordinate and host public and private events, ensuring smooth execution and customer satisfaction. Upsold premium packages and Platinum Memberships by identifying guest needs and aligning them with service options. Collaborated with team members to resolve customer concerns quickly and
Conducted POS diagnostics and inventory logging, reducing waste by 25% and supporting accurate data tracking. Maintained order system performance during high-volume periods, demonstrating adaptability and dependability. Kept equipment field-ready and supported front-line operations under pressure—translating directly to field tech readiness.
Delivered reliable customer service using POS terminals and digital inventory tools in fast-paced retail settings. Improved sales by 10% through proactive customer support and issue resolution strategies. Remained composed and effective during peak retail surges, modeling real-world field support pressure handling.
Education
Degrees, certifications, and relevant coursework
Ivy Tech Community College
Cloud Technologies, Information Technology
2024 - 2025
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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