Dawayna McCarter

Investigate and resolve inventory and system-related issues impacting daily operations while maintaining accurate documentation for reporting and ongoing issue tracking. Coordinate with cross-functional teams to prioritize requests and support hardware/software troubleshooting and cybersecurity-focused root-cause analysis.

Provided customer and technical support across multiple channels in a fast-paced environment. Troubleshot account access, order, and system issues, documented resolutions in internal ticketing systems, and escalated complex cases with detailed notes.

Supported users with technology-related requests and troubleshooting across software, workstation, and access issues. Resolved routine requests using documented procedures and escalation paths, collaborated with technical teams to troubleshoot incidents, and provided remote support and basic user account support.

Maintained inventory accuracy through audits, reconciliations, and regular system updates. Resolved operational discrepancies by coordinating corrective actions with multiple departments and keeping inventory records current.

Delivered customer service and issue resolution in a fast-paced retail environment while handling multiple customer needs at once. Applied clear communication and problem-solving skills to resolve concerns efficiently and support positive customer experiences.

Earned a Bachelor of Science in Information Technology from the University of Phoenix in 2022.